Murgadoautomotive
Service Advisor - Ford
Chicago, IL
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hirly's read of this role
- Seniority
- Mid level
- Country
- US
- Work mode
- On-site / unstated
- First seen by hirly
- 3 Sept 2026
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the posting
Service Advisor – Murgado Ford of Chicago
Location: Chicago, IL | Job Type: Full-time | Pay: Competitive base pay plus performance-based incentives
About Murgado Ford of Chicago
Murgado Ford of Chicago, part of Murgado Automotive Group, is looking for a customer-focused Service Advisor to join our service team. In this role, you will be the main point of contact for customers during the vehicle maintenance and repair process, helping ensure a smooth, transparent, and professional service experience from drop-off to delivery.
What You’ll Do
Greet customers promptly and provide a welcoming, professional service experience.
Listen to customer concerns, document vehicle issues, and create accurate repair orders.
Communicate recommended maintenance and repair needs clearly to customers.
Provide estimates, explain costs, and keep customers updated on repair status and timing.
Coordinate with technicians to help ensure work is completed accurately and efficiently.
Recommend additional services based on vehicle inspection findings and maintenance schedules.
Resolve customer questions or concerns with professionalism and urgency.
Maintain accurate customer, vehicle, warranty, and repair documentation.
What We’re Looking For
Previous Service Advisor experience or a similar customer-facing automotive role preferred.
Strong understanding of automotive repair and maintenance services.
Excellent communication skills with the ability to explain technical information clearly.
Strong organization, attention to detail, and follow-through.
Ability to multitask and stay professional in a fast-paced service environment.
High school diploma or equivalent required; additional automotive or customer service training is a plus.
Valid driver’s license with a clean driving record.
Ability to work a flexible schedule, including some weekends.
Why You’ll Love Working Here
Competitive compensation with performance-based incentives.
Health, dental, and vision insurance.
401(k) plan with company match.
Paid time off.
Employee discounts on vehicles, parts, and service.
Ongoing training and career development opportunities.
Supportive, team-oriented dealership environment.
Apply Today
If you’re a motivated automotive service professional who enjoys helping customers and keeping the service process moving, we’d like to hear from you. Apply today to join Murgado Ford of Chicago as a Service Advisor.
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