Service Advisor/Writer

Description

The Service Advisor/Writer Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $18.00. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance.

Requirements

Qualifications

Other

• •Ability to read and comprehend instructions and information.
• •Professional personal appearance.
• •Excellent communication skills.
• •Ability to meet company's production and quality standards.

Physical Requirements

Surroundings

spend time indoors in air-fanned/air-conditioned areas.

Sitting

on a regular basis

Standing

on a regular basis

Walking

on a regular basis

Bending, twisting and/or stooping

on a regular basis

Kneeling and/or Squatting

on a regular basis

Lifting

• •over 50 lbs
• •infrequently

Reaching and/or lifting overhead

on a regular basis

Climbing

stairs

Repetitive hand/finger movement

on a regular basis

Grasping/grabbing with hands

on a regular basis

Pushing and Pulling

on a regular basis

Expectations

General Expectations

• •Devote himself/herself to ensuring satisfaction to customers.
• •Determine management, production and quality requirements by asking questions and listening.
• •Attend company meetings as required.
• •Maintain a follow-up system that encourages follow through with assigned projects.
• •Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• •Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• •Understand the terminology of the business and keep abreast of technology changes in products and services.
• •Know and understand the federal, state and local requirements which govern the company’s business.
• •Follow lawful directions from supervisors.
• •Understand and follow work rules and procedures.
• •Participate in performance management.
• •Interact well with others and be a positive influence on employee morale.
• •Uphold the company’s non-disclosure and confidentiality policies and agreements.

Job-Specific Expectations

• •Determine costs and completion date. Communicate expected repair time to customer.
• •Analyze progress to maximize efficiency and maintain high quality of repairs.
• •Delegate jobs to technicians as appropriate considering skill level. Effectively utilize current resources.
• •Prior to the start of a repair job, ascertain the correct part numbers on repair orders and help the parts department pull and post the appropriate parts.
• •Diagnose problems correctly and accurately describe those problems on the repair order.
• •Together with the service department manager, work to establish and maintain an effective and proficient service department with excellent customer satisfaction.
• •Be available to aid technicians as appropriate if they have having trouble completing service work.
• •Produce accurate estimates for wreck and internal repairs.
• •Provide cashier transactions when needed.
• •Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling.
• •Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required.
• •Start and finalize repair orders for warranty, customer paid, and internal repair.
• •Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
• •Be polite and friendly and greet customers promptly.
• •Conduct telephone transactions courteously, and quickly.
• •Provide excellent customer service for all customers whether external and internal.
• •Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle.
• •Notify customers promptly regarding any delays, changes, or additional work that is required.
• •When repeat repairs are presented, give special attention as needed to make sure the issue is corrected.
• •Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to keep expectation levels appropriate.

Benefits

• •5-day work days, Closed on the weekends
• •Commissions and bonuses
• •Paid time-off
• •Holiday pay
• •Medical / Dental / Vision and Life insurance
• •401K after 1-year of employment
• •Equal opportunity employer