Service Coordinator

Where would you like to shape the success of your future career: At a worldwide leading manufacturer of process measuring and control technology? In a family- owned company that values its more than 3,700 employees in more than 30 countries and sees them all as individuals? In a team that breaks new ground with courage and passion?

Did you answer „Yes“ three times? Then it is time for us to make your acquaintance.

RESPONSIBILITIES:

• •Manage the US Service email and inbox by triage, responding and routing requests
• •Act as single point of contact for each customer from first contact thru delivery
• •Send proactive service reminders
• •Keep customers informed of all aspects of the service order
• •Quote training, field service, and other Burkert services using a standard rate card and quote template
• •Coordinate with inside sales on formal quote issuance
• •Manage timing and progress of active calibration jobs
• •Provide proactive status updates to customers throughout the calibration process
• •Flag and process purchase order increases during calibration (repairs, upsells)
• •Attend shop floor regularly to maintain visibility of active job status
• •Unbox returned devices and receive in each serial number
• •Prepare units for production, create manual repair orders for discontinued devices
• •Coordinate inbound parts and shipments with factories overseas
• •Box completed devices and close RMA’s
• •Follow up with Inside Sales to confirm delivery notes are printed
• •Follow up with outbound team to confirm shipments are cleared
• •Maintain accurate service documentation throughout each job
• •Report on calibration throughput, open jobs, and bottlenecks
• •Escalate delays proactively – both internally and to the customer

Other duties and responsibilities as assigned or required

REQUIREMENTS:

• •Strong end-to-end customer ownership mindset
• •Ability to work proactively
• •Ability to work with a team and self-directed
• •Ability to have clear written and verbal communication skills
• •Able to manage multiple open jobs simultaneously and prioritize effectively
• •2-5 years’ experience in customer service, service coordination, or operations
• •Proficient in Windows and Microsoft Office
• •Experience using SAP preferred
• •Quick learner, receptive to coaching, and collaborative.
• •Exceptional time management, attention to detail, and follow-up skills
• •High energy, quality minded, initiative-taking, and goal oriented

In return, we offer you exciting and challenging responsibilities, diverse perspectives with a high degree of individual freedom and a corporate culture that encourages you to use it.

Curious? Then we look forward to receiving your application.