Service Coordinator

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

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The Service Coordinator will be responsible for providing service estimates and quotations to potential service customers. Including parts pricing, labor, travel, per diem, shop supplies, etc.

JOB RESPONSIBILITIES:

• •Coordinate all service calls.
• •Opens, post, and close all SRO’s (Service Repair Orders).
• •Ensure service technicians are at least 80% - 85% billable.
• •Submit warranty claims with follow up to ensure factory pays claims.
• •Handles all shipping and receiving duties.
• •Answer all incoming service department calls first with as little consultation with mechanics as possible.
• •Cold call old customers to do service work and get out old files for review.
• •Assist in keeping ALL shop expenses to minimum.
• •Maintains technician log hours of billable and non-billable to produce efficiencies and see where expenses can be cut.
• •Other duties, as assigned.

JOB REQUIREMENTS:

• •High School diploma and/or equivalent in work experience
• •Excellent interpersonal skills, proficient in oral and written communications
• •Assembly experience preferred but not required
• •Basic reading skills. Must be able to follow directions
• •Customer service oriented
• •Computer navigation and utilization skills with excellent Microsoft office proficiency
• •Ability to perform work accurately and thoroughly
• •Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
• •High attention to detail, time management, and self-motivation skills

BENEFITS:

• •Competitive Salary + bonus
• •401(k)/ Retirement savings
• •Comprehensive Benefits (medical, dental, vision, life, and disability coverage)
• •Career growth opportunities
• •Paid vacation/holidays.