Service Coordinator

Manchester – Tyco Park | Full-Time | Hybrid Working (2 days/week after 6 months)

Are you a master of multitasking with a passion for delivering exceptional service? Step into a pivotal role where your coordination skills keep our field operations running smoothly and our customers smiling.

What we offer

• •Competitive Salary: Reflecting your skills and experience
• •Generous Leave: 25 days annual leave (pro-rated in hours)
• •Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
• •Comprehensive Benefits:
• •Pension plan (up to 7% employer match)
• •Life assurance
• •Employee assistance program
• •Referral scheme

• •Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• •Career Development: Extensive growth and advancement opportunities
• •Free Onsite Parking: Hassle-free commuting
• •Dress Down Fridays: Casual attire to wrap up the week

What You Will Do

As a Service Operations Specialist, you’ll be the heartbeat of our maintenance scheduling team—working closely with internal teams and national clients to ensure planned and emergency works are executed seamlessly. Your day-to-day will include:

• •Coordinating engineer appointments and managing dynamic diaries
• •Communicating with customers via phone and email to confirm schedules and resolve queries
• •Ordering parts, securing purchase orders, and completing permits
• •Navigating multiple customer portals and internal systems
• •Collaborating with Service Managers to optimize engineer productivity
• •Liaising with Sales, Billing, FM Helpdesk, and Subcontractors
• •Supporting KPIs and reporting to the Planning Team Manager

What We Look For

Must-Haves:

• •At least 1 year of customer service experience
• •Excellent communication skills—written and verbal
• •Strong multitasking and time management abilities
• •High attention to detail and urgency
• •Confident decision-making and problem-solving skills
• •Proficiency in using multiple PC applications

Nice-to-Haves:

• •Experience with GANT-based planning or dispatch software
• •Familiarity with processing invoices and purchase orders
• •Previous scheduling experience in a service or maintenance role

You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you.

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