Service Coordinator/Dispatch

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

This position is responsible for organizing, scheduling, and managing the flow of activities for the field technicians. They monitor/adjust the daily schedule as needed to complete the expected and upcoming work in the short term. This position is responsible for collaborating with managers, office staff, sales staff, field technicians, contractors, and customers to ensure smooth and profitable projects from start to finish.

Essential Duties & Responsibilities:

Schedule appointments for clients, answer phones and track clients’ service records

Assess the needs of clients and connect them with the correct provider

Create and maintain a directory of providers and resources

Create and maintain a database of clients and client needs

Bill completed service SRs for local accounts.

Order any materials needed for the required service.

Interact with clients who are not satisfied, putting service and communication techniques into practice and resolving any conflicts professionally and answering inquiries respectfully

Evaluate the quality of all services and identify areas that need improvements

Ensure each client is given the necessary services and follow up to fill ongoing service needs

Maintain good relationships with providers and clients to keep customer base

Monitor the services being provided and stay up to date on any services being introduced or discontinued

Expand the list of resources and providers to assure there are no gaps in services

Answer telephones and respond to email inquiries in the office

Perform other duties assigned by management.

Education/Qualification:

1-3 years of industry experience or a related customer service experience required

Previous administrative experience preferred

Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel

Excellent customer service and problem-solving skills

High quality organizational skills

The ability to work well under deadlines and to multitask

The ability to build relationships and coalitions within the community

Excellent verbal and written communication skills

Excellent critical thinking and problem-solving skills

Other Duties:

Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.

Performs other duties as assigned.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Benefits and Perks:

Excellent pay

Medical, dental, vision

Company paid life insurance

Company paid short-term disability

401K with employer match

Paid vacation and company holidays

Training and Career Development

Company vehicle (if job applicable)

Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.