Service Delivery Design and Engineering III

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Service Delivery Design and Engineering III candidate to be responsible for the deployment and implementation of Ethernet and DIA solutions along with Optical card adds and cross connect verification and possibly channel adds.

This qualified individual will remotely implement and work with our Field service teams to verify their work in the field. The Service Delivery Design and Engineering III role will provide technical support of the network and provide analysis of network issues on all platforms as required. This role is expected to be mentored by our highly skilled Tier III experienced technicians.

NOTE:

The team is open to this position working remotely within the United States.

• ** HOURS: 11am - 7pm EST
• ** ON CALL: Weekly rotation TBD

Work Authorization Requirement:

This position is not eligible for employment-based visa sponsorship. (e.g. H1B Visa, etc.).Zayo will not provide, transfer, or assume sponsorship for any

employment visa or work authorization for this position now or in the future.

Responsibilities:

• •Install equipment required to install and test new services including Ethernet, DIA, DDOS, IP Transit, SONET SDH, Fiber Channel GbE, and others.
• •Communicate with internal and external customers, as well as assist other technicians with troubleshooting and technical questions regarding circuit operation and installation.
• •Maintain and follow documented guidelines for upgrading, implementing, and removing facilities within a transport network.
• •Partner with the other teams within the Network Control Center (NCC) to monitor the proper operation of network equipment 24X7
• •This role handles approximately 10 Calls per Day.
• •This role creates trouble tickets and generally handles approximately - 10-20 Tickets per day or more depending on volume of calls.
• •Minimal travel required (less than 10%)

Qualifications:

• •Minimum of four (4) years telecommunications experience with an understanding of Ethernet, DIA, IP Transit, SONET, SDH, and DWDM.
• •High School Diploma or equivalent required.
• •Basic understanding of all protocols provisioned: (Ethernet, DIA, IP Transit, GbE, SONET, Fiber Channel, and others.)
• •Knowledge of equipment commissioning and provisioning across multiple platforms.
• •Basic knowledge with the following vendor equipment:
• •Infinera (DTNX, DTC, ATC, MTC, TNX, G30, G40, 3000)
• •Ciena (6500, 5200, 4200, 3500, CPL, 3900, 5100)
• •Ciena (formerly Cyan) (Z77,Z33,Z22)
• •Nokia 1830, 7750, 7210
• •Juniper MX Series
• •Cisco ASR
• •Adva / MRV
• •Familiarity with the following systems preferable:
• •Netcool
• •Salesforce
• •Metasolv
• •CRM
• •Netcracker
• •Strong interpersonal skills to support management, negotiation, and problem-solving functions of this role.
• •Excellent judgment and discretion; ability to handle multiple priorities simultaneously and meet deadlines in high pressure scenarios.
• •Must be able to work independently and productively with minimal supervision.

Preferred Qualifications

Bachelor’s degree in a related field or equivalent technical training and experience.

Minimum 5 years of experience in IP and Ethernet networking or equivalent combination of education and experience.

Strong verbal and written communication skills.

Effective problem-solving and interpersonal skills.

Proficiency with Microsoft Word, Excel, and OSS tools (ticketing and circuit inventory systems).

Knowledge of Ethernet and IP networking protocols and technologies:

BGP, OSPF, RIP, MPLS/VPLS, Spanning Tree, G.8032

Familiarity with Cisco, Juniper, and Alcatel-Lucent operating systems.

​

Estimated base pay range for this role is $26.92 - $41.39 USD / hour

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• •Excellent Health, Dental & Vision Insurance
• •Retirement 401(k) Savings Plan
• •Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: https://www.clearme.com/clear1-credential-policy-crp. Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through CLEAR — you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.