Service Delivery Development Manager

The Service Delivery Development Manager is a senior-level position responsible for driving the end-to-end delivery of application systems, services, and engineering initiatives across multi-disciplinary technology teams. This role combines robust technical development leadership with Agile/Scrum mastery, client relationship management, and data-driven governance.

The primary objective is to manage cross-functional deliverables, facilitate inter-team collaboration, ensure operational excellence, and deliver transparent reporting through KPIs, metrics dashboards, and Management Information (MI) data.

Key Responsibilities

1. Service Delivery & Project Execution

Drive end-to-end execution and delivery of application development projects, ensuring alignment with organizational goals, release roadmaps, and business commitments.

Coordinate cross-functional initiatives and manage complex inter-team dependencies across architecture, development, infrastructure, testing, and operations.

Identify, track, and remediate delivery roadblocks, delivery risks, and operational bottlenecks to ensure on-time, high-quality releases.

2. Agile & Scrum Leadership

Serve as the Agile/Scrum champion, driving Scrum ceremonies (Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, Retrospectives) and fostering continuous process improvement.

Partner with Product Owners and Business Analysts to refine user stories, establish acceptance criteria, and prioritize sprint backlogs.

Coach and mentor technical teams in Agile best practices, backlog grooming, and velocity optimization.

3. Client Communication & Stakeholder Collaboration

Act as the key liaison and trusted advisor between business clients, technology stakeholders, external partners, and executive management.

Establish transparent communication channels, proactively manage client expectations, and conduct regular operational reviews and project status briefings.

Resolve conflicts and facilitate collaboration across globally distributed teams to achieve unified delivery objectives.

4. Metrics, Dashboards & Management Information (MI) Reporting

Design, implement, and maintain real-time delivery dashboards and automated reporting mechanisms to track team velocity, release progress, and operational health.

Define, monitor, and analyze Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and operational metrics.

Translate complex delivery and engineering data into actionable Management Information (MI) reports and executive summaries for senior leadership.

5. Technical Governance & Process Improvement

Ensure application design, code quality, and delivery practices adhere to enterprise architectural blueprints, security standards, and CI/CD pipelines.

Standardize delivery frameworks, release governance, and quality assurance processes across teams.

Drive incident post-mortems and root-cause analyses to continuously refine delivery stability and resilience.

6. Team Mentorship & Resource Management

Provide leadership, guidance, and coaching to engineers, analysts, and Scrum practitioners.

Allocate and balance workload capacity across sprints, ensuring optimal resource utilization and team well-being.

7. Governance, Risk & Controls

Ensure strict adherence to compliance policies, regulatory requirements, information security mandates, and internal audit controls, escalating issues with complete transparency.

Qualifications & Competencies

Experience & Technical Skills

6–10+ years of progressive experience in Application Development, Service Delivery Management, or Technical Program/Project Management.

Proven expertise in Agile/Scrum methodologies and frameworks (Scrum, Kanban, SAFe). Certified Scrum Master (CSM), Professional Scrum Master (PSM), or PMI-ACP is strongly preferred.

Demonstrated experience managing multi-team dependencies, large-scale releases, and cross-project deliverables.

Hands-on proficiency with Agile project management tools (e.g., Jira, Confluence, Azure DevOps) and analytics/dashboard tools (e.g., Tableau, Power BI, Excel advanced modeling).

Strong background in software development life cycles (SDLC), CI/CD practices, and cloud-native architecture principles.

Leadership & Soft Skills

Exceptional verbal and written communication skills with the ability to articulate technical concepts and delivery data to executive stakeholders and non-technical clients.

Strong negotiation, conflict-resolution, and cross-departmental collaboration abilities.

Proven capability to adapt quickly in dynamic environments, reprioritize workloads, and drive change management.

Education & Certifications

Education: Bachelor’s degree / University degree or equivalent experience (Master’s degree preferred in Computer Science, Information Systems, Business Administration, or related field).

Certifications (Preferred):

Agile/Scrum: CSM, PSM, PMI-ACP, SAFe Agilist

Service Management: ITIL v3/v4 Foundation or higher

Project Management: PMP / PRINCE2

What we can offer you:

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• •Cafeteria Program
• •Home Office Allowance (for colleagues working in hybrid work models)
• •Paid Parental Leave Program (maternity and paternity leave)
• •Private Medical Care Program and onsite medical rooms at our offices
• •Pension Plan Contribution to voluntary pension fund
• •Group Life Insurance
• •Employee Assistance Program
• •Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• •Flexible work arrangements to support you in managing work - life balance
• •Career progression opportunities across geographies and business lines
• •Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

#LI -OD1

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Job Family Group:

Technology ------------------------------------------------------

Job Family:

Applications Development ------------------------------------------------------

Time Type:

Full time ------------------------------------------------------

Primary Location Full Time Salary Range:

17 157 800,00 Ft - 28 767 800,00 Ft ------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above. ------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

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