Service Delivery Manager (m/w/d)

Location: DITZINGEN SRA OME, Germany

We say HI*

Thales in Germany is part of an internationally leading technology group in the defence and security, aerospace as well as cyber security and digital identity markets.

Say HI* – to your career as

Service Delivery Manager (f/m/d)

in Ditzingen #LI-HYBRID (Ref. Nr. R0283336)

In Ditzingen, you will encounter security solutions for monitoring and safeguarding borders and for border controls, protection of civil and military facilities and tactical communication. This is the right place for you if you want to work with us on practical highly mobile radars for ground and coastal monitoring or night vision goggles and multifunctional heat imaging equipment. Join the Thales expert team for radar, optronic vision systems for armoured military vehicles or for protecting the field camps of the German Armed Forces. We are happy to have you on board!

Your mission as Service Delivery Manager (f/m/d):

Be the primary point of contact for assigned key customers in service and contribute to successful business development

Perform technical service support on-site or remotely via ServiceNow in the frame of service contracts and in coordination with internal interfaces

Actively promote upgrades to our customers by identifying their requirements and deliver tailored solutions to improve the existing installed base

Deliver and organize customer events as well as on-site or factory trainings (on-the-job training, operator, maintenance and train-the-trainer courses).

Perform services operation on the client's site (e.g. on-site integration or demonstration) and be responsible for meeting contractual commitments

Get customer feedback and identify customer needs as input for Sales and R&D related areas

Ensure the timely delivery of technical documentation (e.g. Training Material, User Manuals, Installation Manuals) in coordination with the technical editors and product / project management

Review of technical documentation in coordination with the project managers

Define and prepare training content and tools, based on feedback by the customer/trainees in order to continuously improve trainings sessions and ensure customer satisfaction

Manage service delivery (such as spare part deliveries and repairs) in the frame of service contracts and ensure that the agreed delivery and Turn Around Times (TAT) will be met within the expected costs

We are looking forward to:

Completed technical studies, e.g. engineering or similiar

Previous experience in Defence domains and/or military environment

Experience in customer service and logistics

Experience in performance of trainings and demonstrations

Technical radar specific knowledge is a clear asset

Experience in project management is an asset

Result and customer oriented

Flexible Teamplayer with good communication skills

Willingness for working travels

Very good German and English skills; French is an advantage

The Group invests more than €4,5 billion per year in Research & Development in key areas, particularly for critical environments, such as Artificial Intelligence, cybersecurity, quantum and cloud technologies.

In 2025, the Group generated sales of €22.1 billion.

For our more than 85,000 employees in 65 countries we open up visionary perspectives, realise individual career paths and enable creative freedom. This is achieved with courage, versatility and the firm intention to make the demanding challenges of our time safer and more inclusive. With our sustainable value-focused management we support diversity actively.

Say HI* – Your journey to us

At times of change our international teams are ready to meet the complexity of today with the industry-leading technologies of tomorrow. Will you be part of it? Your Talent Acquisition contact Maria Gaissert is looking forward to your online application.

Maria Gaissert – Talent Acquisition Partnerin #LI-MG1

+49 172 8281399

*Human Intelligence