Service Delivery Specialist

Job Description Summary

At GE HealthCare, we are building a healthier world by advancing precision care. As a Service Delivery Specialist, you will be a key contributor to our mission by ensuring the efficient coordination of service operations that support critical medical technologies. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering operational excellence and exceptional customer experiences.

Job Description

Key Responsibilities

As part of the GE HealthCare Service Operations team (Business Operations, Service Centre & Planning, Logistics), you will:

• •Customer & Field Engineer Coordination
• •Serve as a central point of contact between healthcare professionals (e.g., radiographers, clinicians) and GE HealthCare Field Service Engineers.
• •Manage service requests, schedule maintenance and repairs, and coordinate parts logistics.
• •Handle escalations and ensure timely, customer-focused resolutions.

• •Operational Support & Logistics
• •Support internal teams with tools, parts, and transport logistics.
• •Resolve courier and supply chain issues to maintain service continuity.
• •Collaborate with global logistics and planning teams to optimize service delivery.

• •Contract & Billing Execution
• •Administer service contracts and manage non-contract service activities.
• •Ensure accurate billing, installed base (IB) management, cost debriefs, and supplier/customer onboarding.
• •Manage purchase orders, payables, and dispute resolution in alignment with GE HealthCare’s compliance standards.

• •Cross-Functional Collaboration
• •Partner with Legal, Tax, and Compliance teams to ensure regulatory alignment.
• •Contribute to continuous improvement initiatives, ERP system enhancements, and data integrity efforts.
• •Support transformation projects that enhance operational efficiency and customer satisfaction.

Qualifications & Requirements

• •Experience in a high-volume, customer-centric environment.
• •Background in service coordination, logistics, billing, or contract administration.
• •Proficiency in Microsoft Excel and ERP systems (e.g., Oracle, SAP).
• •Strong communication, organizational, and analytical skills.

Preferred Attributes

• •Proactive problem-solver with a continuous improvement mindset.
• •Strong stakeholder engagement and relationship-building capabilities.
• •Ability to adapt in a dynamic, regulated environment.
• •Experience in healthcare, med tech, or other regulated industries is advantageous.

Why GE HealthCare?

• •Be part of a global leader in precision care and medical innovation.
• •Work in a collaborative, inclusive, and mission-driven environment.
• •Access to professional development, global project exposure, and cutting-edge technologies.

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Additional Information

Relocation Assistance Provided: No