Service Desk Level 1 Analyst (Mexico)

Join DYOPATH as a Service Desk Level 1 Analyst

Are you energized by solving technical puzzles and helping people stay connected and productive?

DYOPATH is looking for a Service Desk Level 1 Analyst who is motivated, eager to learn, and committed to delivering exceptional technical support.

Why You’ll Love Working Here

Purpose with Passion- Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact.

Grow & Thrive- From certifications to career paths, DYOPATH invests in your development.

Award-Winning Culture- Recognized for outstanding IT service—and we bring that same dedication to supporting each other.

Fun & Respectful Teamwork- A collaborative, upbeat environment where achievements are celebrated.

Benefits

Savings / Monthly 13% cap

Pantry Vouchers 9% deposited every month

Christmas Bonus: 25 days of your daily income

Vacations - 12 days after the first year

Anniversary Bonus - 10 days of base salary

Vacation Premium – 40% first year

Major Medical Insurance covers you and your immediate family

Life Insurance

Quarterly Bonus

Marriage or Bereavement Time off

Maternity/Paternity Time off

Ergonomic Chair

250 pesos monthly stipend for internet and electricity

Role Overview

Location: Remote (Mexico)

Schedule: 1st Shift (3a-12 noon) Monday through Friday; Flexible to cover other shifts based on operational need

Pay Rate: 17,000 MXN

Your Mission as a Service Desk Level 1 Analyst

Respond to incoming phone calls, emails, and chat messages requesting technical support

Log all service desk interactions in the ticketing system

Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues

Resolve technical issues when possible and escalate when necessary

Ensure timely and accurate resolution of all service desk requests

Conduct follow‑up with customers or employees to ensure satisfaction

Continuously improve technical skills through training, certifications, and self‑directed learning

Participate in special projects as assigned

What You Bring to the Team

Education & Certifications

High school diploma or equivalent required

Associate or bachelor’s degree in computer science or related field preferred

Relevant certifications (or pursuing):

HDI Support Center Analyst (HDI‑SCA)

ITIL Foundation

Microsoft 365 Certified: Fundamentals

CompTIA A+

Experience & Skills

1–2 years of experience in a technical support role, preferably in a service desk environment

Strong customer service skills with the ability to explain technical information to non‑technical users

Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting

Knowledge of ITIL or similar frameworks is a plus

Ability to work independently and as part of a team

Excellent problem‑solving and analytical abilities

Ability to manage multiple tasks and prioritize effectively

English proficiency (speaking, reading & writing) required

Why This Role Stands Out

As a Service Desk Level 1 Analyst, you will be the front line of support—helping users resolve issues quickly, building your technical expertise, and growing your IT career within a supportive and mission‑driven organization. You’ll work with a dedicated team and gain valuable experience that paves the way for future advancement.

Ready to Start Your IT Career?

If you're excited to learn, solve technical challenges, and deliver great service in a people‑first culture, DYOPATH wants to meet you. Apply now to become our next Service Desk Level 1 Analyst.

This role is open to applicants in Mexico only.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.