Service Desk System Administrator

Job Overview

As Service Desk System Administrator, you will work in the Service Desk team at Wargaming HQ in Cyprus and provide first line IT support to Nicosia staff, troubleshooting hardware, software and network issues to keep teams productive.

Reports to

The Service Desk System Administrator will report to IT Manager, Cyprus.

What will you do?

Respond to and resolve service desk tasks via phone, ticketing system, or in-person support

Troubleshoot hardware, software and network issues for end users

Escalate complex issues to higher-level support teams when necessary, while tracking progress and ensuring resolution

Install, configure and maintain desktops, laptops, printers, mobile devices, gaming consoles and other IT equipment

Document all incidents , resolutions and processes in the ticketing system

Maintain accurate inventory information for IT corporate equipment

Develop and maintain detailed manuals , guides and documentation

Provide basic training and guidance to users on software applications and IT policies

Ensure compliance with company IT security policies and procedures

Oversee the purchase of IT assets and services , including obtaining quotes, placing orders and tracking deliveries

What are we looking for?

1-3 years’ experience in a service desk or technical support role

Proficiency with operating systems (e.g., Windows, macOS, Linux) and common productivity software (e.g., Microsoft Office 365, Teams)

Experience with Active Directory, GPOs and Intune will be beneficial

Familiarity with IT ticketing systems

Good understanding of networking concepts (e.g., TCP/IP, DNS, DHCP)

Strong communication and interpersonal skills

Ability to prioritize tasks and work under pressure in a fast-paced environment

Proficiency in English, both written and verbal, to effectively communicate with users and document processes

What additional skills will help you stand out?

Experience in Microsoft SCCM and/or PowerShell

Experience with Azure and/or Entra ID

Experience in access management systems and video surveillance

CCNA, CompTIA Certifications

Bachelor’s degree in Computer Science, or related field

Work mode

Onsite from the office

This role isn't eligible for relocation or immigration support

Participate in standby rotation

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Nicosia include:

21 days annual leave (additional days based on years of service: up to 25 days)

Additional paid time off (5 Personal Days, Birthday Leave, Marriage Leave, Compassionate Leave)

Sick Leave (10 days top-up to statutory allowance per year)

Maternity Leave (18 weeks top-up to statutory allowance per case)

Career development and education opportunities within the company

English Language courses fully covered by the company upon Manager’s approval

Private Health Care

Mental well-being program (iFeel)

Onsite gym and spa

Free parking close to the Nicosia offices, based on availability

Free drinks-equipped kitchen in every floor building

Eurobank benefits (if applicable)

Employee discounts (e.g. restaurants, bars, etc.)

Personal Gaming Account

Onsite canteen with subsidized prices for food and drinks

Company events, Social Clubs

Seniority Awards

Referral program - You can recommend the best talents to the company and receive a reward

Please submit your CV in English to ensure smooth processing and review.

About Wargaming

Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz.

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