Service Engineer II

Description

About Sherman + Reilly

Established in 1927, Sherman + Reilly is North America's leading manufacturer of transmission and distribution line-stringing equipment for the electric utility industry. From our Chattanooga headquarters, we design and build pullers, bullwheel tensioners, puller-tensioners, pilot line winders, underground pullers, reel trailers, reel stands, and stringing blocks, engineered for safety and built to last. Driven by a nearly century-long commitment to lineman safety and continuous innovation, we partner with the electric power industry to help meet the energy needs of the future. As part of Quanta Services, a leading infrastructure solutions provider for the electric power industry, we pair a nearly century-old brand with the scale and career opportunity of a large parent organization.

Position Summary

The Service Engineer II is an experienced, hands-on engineer who supports the Rental and Service team at Sherman + Reilly, Inc., reporting to the Engineering Manager (Sustaining). This role is the engineering link between our equipment in the field and the team that designs it — diagnosing issues, finding root causes, and driving design improvements that keep specialized equipment working for utility and infrastructure customers across North America. The Service Engineer II will operate at customer sites, works side by side with rental and service technicians, and turn what is learned in the field into lasting improvements to our products at our facility in Chattanooga, TN. The role partners closely with Rental and Service, Product Management, Engineering, Manufacturing, Quality, and Supply Chain teams to make sure real-world experience shapes how our equipment is built. This position requires short notice travel, an ability to promptly troubleshoot issues and develop innovative solutions, and effective collaboration with a multi-disciplinary team.

Key Responsibilities

Field Support & Troubleshooting

Serve as the primary engineering resource for the Rental and Service team, providing technical support for the rental fleet and customer-owned equipment.

Conduct field visits to customer job sites to diagnose equipment issues, support repairs, and observe equipment in real-world operation.

Troubleshoot hydraulic, electrical, and mechanical systems using schematics, drawings, diagnostic tools, and hands-on investigation.

Root Cause Analysis & Design Improvement

Lead root cause analysis on field failures and recurring issues using structured problem-solving methods such as 5 Whys, fishbone diagrams, and 8D.

Turn field findings into design improvements, including 3D models, drawing updates, calculations, and engineering change documentation.

Track field issues and failure trends, and prioritize corrective actions based on safety, customer impact, and frequency.

Voice of the Customer & Service Documentation

Gather and document Voice of the Customer (VOC) feedback from operators, technicians, and customers, and share it with Product Management and Engineering to inform current and future products.

Develop and improve service documentation such as troubleshooting guides, service bulletins, and repair procedures.

Cross-Functional Implementation & Validation

Work with Manufacturing, Quality, and Supply Chain to implement corrective actions in production and across the fleet.

Validate fixes through testing and field follow-up to confirm issues are fully resolved.

Requirements

Qualifications

Required

5+ years of experience in field service engineering, sustaining engineering, or equipment support roles in heavy manufacturing, industrial equipment, mobile equipment, or related industries.

Strong background in troubleshooting complex equipment, with a methodical, data-driven approach to diagnosing problems.

Working knowledge of hydraulic, electrical, and mechanical systems, including the ability to read hydraulic schematics, electrical schematics, and engineering drawings.

Experience with root cause analysis and corrective action processes.

Experience with CAD software for creating and revising 3D models and engineering drawings.

Desire and ability to grow technical depth in hydraulic, electrical, and mechanical design.

Strong communication skills and the ability to work effectively with technicians, operators, customers, and engineers.

Valid driver’s license and willingness to travel regularly to customer job sites.

Preferred

Bachelor’s degree in Mechanical Engineering, Mechanical Engineering Technology, or a related engineering discipline.

Real-world experience as a mechanic, service technician, or in another hands-on troubleshooting role (heavy equipment, diesel, military, agricultural, or similar).

Experience with mobile hydraulic equipment, including pumps, motors, valves, and control systems.

Experience with machine electrical systems such as 12/24V DC wiring, sensors, and electronic controls.

Experience with utility equipment such as pullers, tensioners, and reel trailers.

Familiarity with fabricated weldments and structural systems.

Training in structured problem solving, such as 8D or Six Sigma.

Work Environment & Physical Requirements

This role combines regular field work at customer job sites with office-based engineering work and hands-on time in our shop and manufacturing areas. Candidates should be comfortable:

Traveling to customer job sites, including remote locations and overnight stays.

Working outdoors in a range of weather conditions.

Standing for extended periods.

Climbing on and off equipment during inspection and troubleshooting.

Using common hand tools and diagnostic equipment.

Occasionally lifting up to 50 pounds.

Wearing required PPE and following job site safety procedures.

Total Rewards

Sherman + Reilly offers a competitive total rewards package backed by the scale of Quanta Services, designed to support your financial, physical, and professional well-being:

Competitive base salary with annual performance-based bonus eligibility.

Comprehensive medical, dental, and vision coverage.

401(k) retirement savings plan with company match.

Generous paid time off, paid holidays, and company-paid life and disability insurance.

Support for professional development and CPA/CMA continuing education.

Relocation assistance may be available for qualified candidates.

Sherman + Reilly is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.