Service Engineer - (Somerset, Wiltshire & Gloucestershire area)

GEA Heating & Refrigeration Technologies is a global specialist in industrial refrigeration, heating and sustainable engineering solutions for a wide array of industries including, food, beverage, dairy and oil & gas. Proven technologies provide their customers with what they value most — reliability, operating efficiency, sustainability and long equipment life cycles that reduce their total cost of ownership. GEA provides turnkey cooling and heating installations, custom-engineered systems, compressors & compressor packages, chillers, controls and heat pumps to meet precise temperature requirements. And comprehensive service programs support customers throughout the full life cycle of their plant and equipment to ensure peak performance.

Responsibilities / Tasks

Location

This is a field-based position covering Somerset, Wiltshire and Gloucestershire , reporting directly to the Service Manager . The successful candidate will be responsible for supporting customers across the region and should be based within reasonable commuting distance of the territory.

Roles and Responsibilities

GEA Group Ltd operates within the industrial sector of the refrigeration industry, specialising in heavy commercial refrigeration plant systems. This role would ideally suit an engineer with experience in industrial refrigeration. We would also consider experienced engineers from the retail or supermarket sector who are looking to develop their career in large-scale industrial refrigeration.

This is a field-based role within a growing team of Service Engineers, offering strong technical exposure and career progression opportunities.

Adhere strictly to company policies and procedures.

Service and maintain heavy commercial refrigeration equipment and plant, including chilled water systems.

Work on a small amount of air-conditioning equipment.

Maintain a strong customer-focused approach throughout all processes, ensuring customer expectations are consistently met.

Primarily maintenance-based, while responding to reactive service calls when required.

Support the Service Manager in resolving technical issues and reducing repetitive service calls in a timely manner.

Promote system improvements and modifications to customers to enhance operational performance.

Provide technical support to apprentices and customers.

Ensure full compliance with Health, Safety & Quality regulations and policies.

Attend site visits to troubleshoot, rectify faults, and educate customers where necessary.

Conduct site audits.

No supermarket work.

Key Accountabilities

Ensure high levels of customer satisfaction.

Represent GEA Group professionally while on site.

Support capacity planning and work scheduling processes.

Maintain company technical and safety standards in accordance with Health & Safety procedures.

Recommend improvements where necessary and report accidents and near misses.

Provide technical support and coaching to team apprentices.

Remain up to date with safety standards and safety equipment requirements.

Champion and promote a strong safety culture in the workplace.

Your Profile / Qualifications

Mechanical or Electrical Engineering background.

Previous experience servicing and maintaining machinery.

City & Guilds 2079 qualification essential.

City & Guilds 2078 (Ammonia) preferred.

Strong understanding of Industrial and Commercial Heating & Refrigeration systems.

High standard of technical expertise across a variety of machinery and equipment.

Proactive problem solver with a solutions-focused approach.

Strong product and systems knowledge.

Good understanding of industry developments and best practices.

Ability to build and maintain long-term customer relationships.

Must have the legal right to work in the UK. Sponsorship is not available for this position.

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