Service Greeter

Description

Edmonds, WA | Toyota | Service greeter | Drive greeter | Guest services | Entry level | Customer service | Hospitality experience welcome | Pacific Northwest | Snohomish County | Veterans encouraged to apply | $18 - $20/hr

IS THIS YOU?

You're a warm, attentive person who makes guests feel genuinely welcomed the moment they pull into the service drive -- you're calm under pressure, quick to read the room, and you understand that a great first impression sets the entire service visit

You come from hospitality, retail, or another guest-facing background and you're ready to bring that standard to an automotive environment where the first 30 seconds of every guest interaction matters

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Swickard Toyota in Edmonds runs a high-volume service drive serving a loyal Snohomish County community. The Service Greeter is the first face every guest sees when they arrive -- the person who sets the tone for the entire visit. This is a guest-experience role, not a traffic-management role. The greeter who genuinely welcomes guests, communicates clearly, and transitions them to the right advisor smoothly is performing one of the highest-impact functions on the drive.

WHAT YOU'LL DO

Welcome service guests as they arrive -- greeting them by name when possible, acknowledging their vehicle, and making them feel expected and valued from the first moment

Gather initial vehicle information and reason for visit, and smoothly transition guests to the appropriate service advisor

Manage drive traffic flow during peak hours -- keeping arrivals organized, wait times communicated, and guests informed

Communicate wait times, advisor availability, and any delays clearly and proactively -- guests should never wonder what's happening with their vehicle

Assist guests with any questions about the service process, loaner availability, or shuttle coordination

Maintain a guest-ready reception area and drive entrance throughout the shift

WHAT WE'RE LOOKING FOR

Guest-facing experience in hospitality, retail, front desk, or a comparable environment strongly preferred

Naturally warm and composed -- you stay calm and welcoming when the drive is busy and guests are waiting

Clear, professional communicator -- guests need accurate information quickly and confidently

Reliable and punctual -- the service drive depends on consistent greeter coverage from open to close

Valid driver's license with a clean driving record

WHAT WE OFFER

$18 - $20/hr

Medical, dental, and vision insurance

Life insurance and supplemental coverage options

Paid time off and paid holidays

A genuine entry point into the automotive industry -- service greeters who perform at Swickard grow into service advisor, coordinator, and support roles

Employee vehicle purchase and service discounts

WHY SWICKARD TOYOTA

A high-volume service drive where your impact on the guest experience is immediate, visible, and felt by every guest who pulls in -- the greeter who does this role well is recognized for it

Toyota's loyal Snohomish County community returns on schedule and refers the stores that make them feel welcome -- your role directly shapes that reputation

Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry

Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- describe exactly what a great Service Greeter does in every interaction

If you're a warm, professional communicator ready to set the tone for every service guest's visit at a well-run Snohomish County Toyota store -- apply.