Rackner
Service Integration Lead (SIAM) — Federal Health IT
Remote — United States
hirly Pro
Get in front of the people hiring at Rackner
- Reach the hiring manager at Rackner on LinkedIn, from your own account
- hirly applies to this job for you, with unlimited applications
- A resume and cover letter written for this job, unlimited
- The hiring manager and recruiter at Rackner, with contact details
$49 a month · ₹1,999 for 30 days in India · cancel any time
Get past the screening software and onto a recruiter's desk
hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.
- Keywords matched to this posting
- Fit score before you apply
- Cover letter included
Matched against 2.8M live jobs from 210,000+ employers in 200+ countries.
Tailor my resume for this job →Apply from your AI assistant
Connect hirly to Claude or ChatGPT and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending.
Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.
hirly's read of this role
- Seniority
- Lead / management
- Country
- US
- Work mode
- Remote-friendly
- First seen by hirly
- 8 Nov 2026
Derived automatically from the posting. Upload your resume above to see how the role scores against it.
the posting
Service Integration Lead (SIAM) — Federal Health IT
- Location: Remote — United States
- Security Clearance: Active Secret required
Connect Services. Strengthen Mission Delivery.
Rackner is seeking an experienced Service Integration Lead to support IT service delivery for a federal health mission.
In this role, you'll help bring multiple service providers together under a consistent service management framework. From establishing clear responsibilities and escalation paths to guiding IT service management processes, your work will strengthen accountability and coordination across a complex environment.
You'll have meaningful ownership of service integration practices while collaborating with customer stakeholders, technical teams, and program leadership to improve how services are managed and delivered.
What You'll Do
Lead service integration activities across multiple IT service providers, including the enterprise service desk, technical support teams, and vendors.
Develop and maintain the Integrated Service Management Plan, responsibility assignment matrix (RACI), and service interface agreements.
Establish clear case ownership, escalation paths, and handoff responsibilities across service teams.
Lead the team's participation in customer service-integration forums and maintain records of key decisions and issues.
Own ServiceNow process design for incident, request, and change management, including approval of service routing and handling rules.
Work with service providers and operational teams to support consistent service management practices.
Lead monthly service reviews in collaboration with the Program Manager.
Required Qualifications
ITIL 4 Managing Professional designation or SIAM Professional certification.
8+ years of professional IT service management experience.
At least 3 years of experience in a multi-supplier Service Integration and Management (SIAM) role.
Active U.S. Government Secret security clearance.
Preferred Qualifications
Supporting Defense Health Agency (DHA) or Department of Defense (DoD) enterprise service desk operations.
Owning ServiceNow-supported IT service management processes.
Why Rackner
At Rackner, you'll contribute to technology and services that support important federal missions.
Our teams bring together expertise across cloud, DevSecOps, AI/ML, software engineering, and mission operations. We value collaboration, professional growth, and practical solutions to complex challenges.
Benefits & Perks
Rackner is committed to supporting the growth, development, and well-being of our team members. Our benefits and perks include:
Company-supported professional certifications aligned with program work.
Professional development and career growth opportunities.
401(k) with 100% company match up to 6%.
Medical, dental, vision, life, and disability coverage.
Generous paid time off and company holidays.
Home-office equipment and remote-work support.
Fitness and wellness reimbursement.
Weekly pay schedule and team events.
Work Arrangement
This position is remote within the United States and requires an active Secret clearance.
Equal Opportunity
Rackner is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable law.
Listed on hirly, a job board. hirly is not the employer: Rackner is hiring for this role.
Browse similar roles
Want this one?
Upload your resume and hirly rewrites it for this job and writes the cover letter — in about thirty seconds, before you sign up.
Tailor my resume for this job