Service Line Administrator, Cancer (RN)

Salary Range: $178,000 - $270,000/year

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE: Service Line Administrator – Cancer

REPORTS TO POSITION: SVP, Specialty Service Lines

DEPARTMENT: Administration

DATE LAST REVIEWED: January 2026

OUR VISION: Creating America’s healthiest community, together

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENT SUMMARY: The Cancer Center at St. Charles Health System (SCHS) is a comprehensive cancer center that provides holistic care to our patients. The cancer center provides chemotherapy, medical oncology, infusion services, radiation therapy, integrative medicine, nutrition, social work, survivorship, and other supportive care treatments. All of our staff support our patients in the various stages of their treatments.

POSITION OVERVIEW: The Service Line Administrator – Cancer provides strategic planning, business development, financial stewardship and market growth for the cancer service line in a collaborative dyad partnership with Physician Leader(s) to deliver high value cancer care. This includes strategic and capital planning, operational excellence, the assurance of clinical quality outcomes, patient safety, regulatory requirements and caregiver and patient engagement across the continuum of care. This position requires the ability to work in a matrixed organization and directly manages assigned teams within the service line.

The Service Line Administrator – Cancer is responsible for operations of multiple Cancer Center sites in Bend and Redmond, rheumatology, outpatient infusion, radiation oncology, oncological therapies, research, various outreach activities, and physician practice management for medical and radiation oncology services. This position is responsible for ensuring an excellent patient experience through safe, quality care, seeking opportunities for revenue growth, managing expenses, complying with all regulatory requirements, and leading the transformation for continual improvement amongst all departments. The Service Line Administrator – Cancer collaborates with multiple stakeholders to convert strategic initiatives into operational excellence. In 2025, SCHS became the sole provider of all medical, radiation and oncological infusion for the region, placing a great deal of importance for this position to guide the regional strategy of services and ensure access to care.

ESSENTIAL FUNCTIONS AND DUTIES:

Leads the strategic, operational, fiscal and resource oversight inclusive of medical, radiation, infusion services, surgical and therapeutic services for a comprehensive and sustainable oncology service line and rheumatology medical and oncological services.

Oversees the multidisciplinary care of cancer patients to advance and sustain a high quality, high performing, patient-centered, provider-engaged Cancer Service Line. Sets up committee structures and processes to ensure collaboration of stakeholders.

In partnership with the physician dyad leaders, performs the visioning, development, and oversight of new or expanded Oncology services in both Bend and Remond. Develops strategies and services to optimize care delivery in both hospital-based and provider-based settings and identifies long-term region-wide opportunities to appropriately move care to the most suitable outpatient/clinic setting, ensuring care pathways are optimized.

Collaborates with physicians, APPs, pharmacists, and caregiver leaders to sustain and improve key quality and patient safety metrics. Oversees cancer quality mechanisms including the abstraction, submission, evaluation, and dissemination of internal quality data and data submitted to registries.

In collaboration with the service line physician leaders, achieves performance targets across People, Quality & Safety, Financial and Growth domains.

Collaborates with key stakeholders to develop and implement a Strategic Plan, including opportunities for growth, new technologies, delivery system opportunities, operational improvements, recruiting and retention and a 5-year capital plan.

Serves as key senior leader on the development of the Redmond cancer center and its opening, optimization and ongoing evolution as a key site of care for cancer delivery. The continual evolution of cancer care in Redmond will include adding additional specialties, services and therapies to ultimately ensure a robust and full-service oncological center to service the northern region.

Engages with interdisciplinary teams, including providers, to achieve Value Analysis goals associated with cancer care.

Builds a culture of collaboration within the service line and across the healthcare system functional and regional teams. Works with external parties and partners to collaborate on opportunities.

Assists in physician recruitment and retention within the Cancer Service Line. Partners with physicians and leaders to align people on service line operational objectives and targets. Sustained and deliberate provider growth is anticipated to meet community demand.

Responsible for service line activities related to the delivery of clinical care including cost management, quality assurance, engagement, and patient experience improvements. Optimizes physical environment, from the patients’ perspectives, at all sites of care. Systematically implements standards of practice that achieve or exceed benchmarks for patient access.

Works with finance to assess the contributions of the Cancer Service Line. Drives improvements including length of stay reductions, access, outlier management, supply purchase and use, and appropriate staffing to ensure stewardship of resources.

Provides strategic oversight for service line activities related to the delivery of clinical care, including cost management, quality assurance, engagement, and patient experience improvements. Influences the optimization of the physical environment, from the patients’ perspectives, at all sites of care. Systematically implements standards of practice that achieve or exceed benchmarks for patient access, demonstrating a performance-oriented approach.

Responsible for budget development, regular monitoring, accountability and meeting all operational targets for all areas within span of control.

Supports and ensures program and process alignment with St. Charles’ Mission, Vision, and Values.

Supports the principles of continuous improvement functioning as a champion of lean and Shingo practice. Pursues ROI-driving process standardization and automation processes using this methodology.

Role models, leads, and influences the organizational design and effectiveness of the “One St. Charles” operational model to promote interdisciplinary collaboration and shared accountability while continually improving the experience of patients, physicians, providers, and caregivers.

Hires, directs, coaches, and monitors the performance of all direct reports, to develop and maintain a high-performance team that meets organizational and department goals. Removes barriers and enables teams to succeed in a highly dynamic and growing healthcare environment.

Engages and implements effective team building, trust, development, creative problem-solving and conflict resolution processes.

Creates a caregiver experience that promotes engagement, encourages innovation, creativity, ownership, and pride to attract, motivate and retain caregivers and achieve business goals.

Intentionally leads with a focus on advancing diversity, equity, including and belonging practices.

Monitors and ensures all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals.

Provides and oversees team’s delivery of customer service in a manner that promotes goodwill, is timely, efficient, and accurate.

Provides and maintains a safe environment for caregivers, patients, and guests.

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