Service Management Specialist (f/m/d)

WHAT WE ARE LOOKING FOR

At GETEC, we are driven by purpose and powered by people. We’re looking for passionate, forward-thinking individuals who value teamwork, take responsibility, and want to make a real impact. If you thrive in a collaborative environment, embrace innovation, and are ready to shape the future of energy and sustainability, you’ll fit right in. Join us to help drive the digital and decarbonized energy transition across Europe.

YOUR FUTURE TASK

• •We rely on your expertise to support and continuously improve IT service management processes across GETEC.
• •You coordinate operational service governance activities between internal stakeholders and GETEC's managed service partners.
• •Monitoring and reporting on service performance, KPIs, SLAs, XLAs, and operational metrics is part of your responsibility.
• •You support incident, problem, change, request, and major incident management processes to ensure stable service delivery.
• •Facilitating service review meetings and operational governance forums belongs to your area of responsibility.
• •You assist in root cause analysis and contribute to the development of continual service improvement initiatives.
• •Maintaining service documentation, process standards, operational procedures, and knowledge management records lies in your hands.
• •You support supplier and vendor performance management activities and ensure transparency regarding service quality.
• •Ensuring compliance with security, risk, audit, and governance requirements is part of your role.
• •You contribute to service transition, operational readiness, and change implementation activities.
• •Identifying opportunities for process optimization, automation, and operational efficiency improvements forms an important aspect of your work.
• •You support initiatives aimed at improving employee and customer experience throughout the service delivery lifecycle.

YOU AS A PERSON AND WHAT YOU BRING

• •Completed Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Engineering, or a related field
• •Relevant certification such as ITIL Foundation is desirable
• •3 to 5 years of experience in IT service management within medium to large enterprise environments
• •Experience working in IT operations, service management, or service governance functions
• •Strong understanding of IT service management principles and operational processes
• •Experience with service reporting, KPI management, and operational analytics
• •Familiarity with ITSM platforms such as ServiceNow and related service management tools
• •Good knowledge of reporting and analytics solutions such as Power BI
• •Experience working with suppliers, support teams, and operational stakeholders
• •Strong organizational, coordination, and communication skills
• •Ability to manage multiple priorities and stakeholders simultaneously
• •Analytical mindset combined with strong problem-solving capabilities and attention to detail
• •Standardization-oriented approach
• •English C1

WE OFFER MORE

Join a growing business that values innovation and collaboration.

We care about your development and offer opportunities for learning, growth and career progression, especially language courses in the amount of 120 EURO/employee/month.

Experience a positive and inclusive working environment where your ideas and contributions are valued.

Cost support for private medical care (10-40 EURO/employee/month).

Contribution to private pension insurance (0.5% of employee salary/month).

Christmas bonus depending on company results.

Option of a company car including ancillary costs, which may also be used privately.

Vacation pay in the statutory amount of 560 EURO per employee per year.

Co-financing of corrective glasses for employees at VDU workstations and membership fees for fitness studios.

DRIVEN BY PURPOSE, POWERED BY PEOPLE