Service Manager

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

START YOUR CAREER NOW.

• The Service Manager will be responsible for all duties in the Service Department including supervising Service Technicians & Service Coordinator, fielding all service calls and emails, coordinate service calls with the assistance of Service Coordinator
• JOB RESPONSIBILITIES:

• •Coordinate all service calls.
• •Opens, post, and close all SRO’s (Service Repair Orders) with assistance of Service Coordinator
• •Record and track all technician’s hours with an 80-85% billable hours target.
• •Submit warranty claims with follow up to ensure factory pays claims.
• •Responsible for all shipping and receiving duties.
• •Maintain and adhere to Shop Expense budget
• •Promote and grow the Service Department’s revenue and profitability
• •Adhere to all Safety, DOT, SOX and other regulated policies & procedures
• •Maintain all Service Truck fleet.
• •Other duties, as assigned.

JOB REQUIREMENTS:

• •High School diploma and/or equivalent in work experience
• •Excellent interpersonal skills, proficient in oral and written communications
• •Assembly experience preferred but not required
• •Basic reading skills. Must be able to follow directions
• •Customer service oriented
• •Computer navigation and utilization skills with excellent Microsoft office proficiency
• •Ability to perform work accurately and thoroughly
• •Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
• •High attention to detail, time management, and self-motivation skills

BENEFITS:

• •Competitive Salary + bonus
• •401(k)/ Retirement savings
• •Comprehensive Benefits (medical, dental, vision, life and disability coverage)
• •Career growth opportunities
• •Friendly work environment
• •Paid vacation/holidays