Service Manager

Description

We are seeking an experienced and motivated Service Manager to lead our service department. This role is responsible for overseeing daily operations, driving profitability, ensuring high-levels of Guest satisfaction, and developing a high-performing team of technicians.

Key Responsibilities

• •Manage all aspects of the service department, including workflow, scheduling, and productivity
• •Lead, coach, and develop service technicians and support Team
• •Monitor and improve key performance metrics (labor sales, effective labor rate, hours per RO, guest satisfaction scores, etc.)
• •Ensure exceptional Guest experiences and handle escalated Guest concerns
• •Maintain compliance with manufacturer standards and warranty requirements
• •Control expenses, manage departmental budget, and drive profitability
• •Work closely with sales departments to maximize overall dealership performance
• •Maintain a safe, organized, and efficient shop environment

Qualifications

• •3+ years of experience in an automotive dealership service department
• •Strong leadership and team development skills
• •Proven track record of driving service department performance and profitability
• •Excellent communication and Guest service skills
• •Familiarity with dealership management systems (CDK, etc.)
• •OEM experience preferred

This position is paid on a commission/incentive-based Pay Plan. $55-$100k+/year (commission based). The compensation is comprised of a Base Draw and incentives for key metrics including Guest Service scores, net income, and gross profit. There is no limit or cap on the incentive amounts!

We offer YOU:

• •Opportunity for growth and advancement within our Company!
• •Leader in our industry for overall Employment Package!
• •Medical Insurance
• •Dental Insurance
• •Vision Plan
• •Health Savings Account
• •Cafeteria Plan
• •Life Insurance
• •Employer sponsored 401(k) & potential Profit Sharing
• •Paid Time Off
• •Designated Paid Holidays

The Health, Wellness, and Safety of our Team Members is a Top Priority for our Company!

Mills - A Trusted Tradition Since 1922!