Service Manager | Thousand Oaks Area Regional Application

Description

**This is a general application for Service Manager openings across Swickard's Thousand Oaks area dealerships. There is no specific position available at this time. Qualified candidates will be contacted as opportunities arise.**

Thousand Oaks, CA | Ventura County | Service Manager | Fixed ops | Hospitality | Service leadership | Mercedes-Benz | Lexus | Land Rover | Chevrolet | Buick | GMC | Cadillac | Acura | Honda | Southern California | Veterans encouraged to apply | $100,000 - $200,000/yr OTE

IS THIS YOU?

You're a proven Service Manager with 3+ years of fixed ops leadership -- you own your department's CSI, absorption, efficiency, and team development with discipline and genuine care for the people you lead

You build service teams that perform consistently -- not through pressure, but through clear standards, coaching, and a hospitality-first culture that guests feel every time they pull onto the drive

You're open to what's next and want to be in conversation with a growing Southern California automotive group before a specific opportunity arises

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

We operate multiple dealerships in the Thousand Oaks area -- representing brands including Mercedes-Benz, Lexus, Land Rover, Chevrolet, Buick, GMC, Cadillac, Acura, and Honda. When Service Manager openings arise at any of our Thousand Oaks stores, we want qualified candidates ready to move. If you're an experienced fixed ops leader in or open to the Thousand Oaks market, we'd like to start the conversation now.

WHAT YOU'LL DO

Lead the full service department operation -- managing technicians, service advisors, and support staff to deliver consistent quality, efficiency, and guest satisfaction

Own key fixed ops metrics -- CSI, absorption, effective labor rate, technician productivity, hours per RO, and warranty compliance

Develop and hold accountable a service team that operates with discipline, professionalism, and genuine hospitality at every guest touchpoint

Drive service department revenue and profitability -- through training, process discipline, and a service advisor team that identifies and presents maintenance recommendations accurately and honestly

Partner with parts to ensure inventory alignment supports service throughput and minimizes delays

Manage staffing, scheduling, and technician development -- recruiting, onboarding, and retaining the talent that keeps the department performing

Maintain OEM certification compliance, warranty administration standards, and manufacturer relationship requirements

Resolve guest escalations with composure and a hospitality-first approach

WHAT WE'RE LOOKING FOR

3+ years of Service Manager experience at a franchised dealership -- required

Luxury, import, or domestic brand experience all valued -- Mercedes-Benz, Lexus, Land Rover, Acura, Honda, Chevrolet, GMC, or similar backgrounds welcome across our Thousand Oaks portfolio

Demonstrated CSI and absorption performance -- you know what good looks like and you've delivered it

A people-first leadership approach -- you develop your advisors and technicians, not just manage around them

Strong operational discipline -- scheduling, workflow, documentation, and warranty compliance are all running cleanly under your watch

Reynolds & Reynolds or CDK experience preferred

Clear communicator who builds trust with guests, technicians, advisors, and dealership leadership equally

Valid driver's license with a clean driving record

WHAT WE OFFER

OTE of $100,000 - $200,000/yr -- specific to each store and opening

Medical, dental, and vision insurance

Life insurance and supplemental coverage options

Paid time off and paid holidays

Career growth -- strong Service Managers at Swickard grow into fixed ops director and multi-store operational leadership roles

Employee vehicle purchase and service discounts

The backing of a growing, hospitality-led automotive group with a strong Southern California presence

WHY SWICKARD AUTO GROUP -- THOUSAND OAKS

A diverse portfolio of luxury, import, and domestic dealerships in one of Southern California's most established communities -- real career mobility across multiple brands and a clear path to fixed ops director and beyond

Thousand Oaks is a strong, family-oriented market where guest relationships in the service department compound over time -- a service leader who builds trust here keeps it for years

Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry

A hospitality-first culture where the service manager is expected to lead by example -- doing right by the guest and doing right by the team are the same thing here

Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- define how we lead our teams and serve our guests every day

Leadership that sets clear standards, gives its Service Managers room to operate, and backs them with the resources to succeed

This isn't a posting for a role that's open today -- it's an invitation to connect. Swickard operates multiple dealerships across the Thousand Oaks area and we proactively build relationships with Service Manager-caliber leaders so that when an opening arises, we're ready to move. If you're open to a conversation about what's possible in Thousand Oaks with Swickard -- we'd like to hear from you.