Service Reliability Engineer

Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise, and government environments, Bitdefender is one of the industry’s most trusted experts for eliminating threats, protecting privacy, digital identity and data, and enabling cyber resilience. With deep investments in research and development, Bitdefender Labs discovers hundreds of new threats each minute and validates billions of threat queries daily. The company has pioneered breakthrough innovations in antimalware, IoT security, behavioral analytics, and artificial intelligence and its technology is licensed by more than 180 of the world’s most recognized technology brands. Founded in 2001, Bitdefender has customers in 170+ countries with offices around the world. For more information, visit https://www.bitdefender.com

Bitdefender, a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide, is looking for a SRE (Service Reliability Engineering) Engineer to join our Consumer Cloud Operations team. Joining our team means building and maintaining a secure future for our partners and their customers in a fast evolving threat landscape by contributing to the development of specific solutions on a case by case scenario.

As a SRE Engineer you will be in charge of availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning of services for Bitdefender partner solutions. The ideal candidate will have a passion for technology, a strong focus on customer satisfaction, and a desire to continuously learn and improve. If you are a self-starter with a can-do attitude and a drive to make a real difference, we would love to hear from you.

Responsibilities:

Implement, monitor and maintain software systems to ensure high availability and performance

Automate repetitive tasks and processes to improve efficiency and reduce manual errors

Develop and maintain systems and tools for monitoring and analyzing system performance and resource utilization

Collaborate with software development teams to ensure that services are deployed and operated in a reliable and scalable manner

Respond to and resolve incidents and outages in a timely and effective manner

Post-incident analysis and related documentation

Participate in on-call rotation to provide 24x7 support for critical systems

Write business processes, business rules, or SRE best practices

Support usage/cost allocation audits

Support release roadmap planning

Conduct chaos engineering activities

Provide training on third-party platform competencies

Load testing and other capacity management tasks

Ideally, you should have:

Bachelor’s degree in Computer Science, Information Systems or equivalent technical field

At least 3 years of experience in a SRE or DevOps role

Strong knowledge of Linux/Unix systems administration

Experience with automation tools (e.g. Puppet, Chef, Ansible, etc)

Experience with containerization and orchestration technologies such as Docker and Kubernetes

Strong scripting skills in languages such as Python, Bash, or Perl

Familiarity with cloud platforms, especially AWS and GCP

Experience with Agile development environments

Have very good interpersonal and communication skills and love to be part of a team

If you take up our offer, you will:

Be a member of a professional, motivated, and enthusiastic team

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