Service Sales Engineer

The Service Sales Engineer is responsible for driving aftermarket service growth by developing strong customer relationships, identifying service opportunities, and promoting value-added service solutions. This role plays a key part in maximizing customer uptime, equipment reliability, and operational efficiency through the sale of spare parts, repairs, service agreements, upgrades, and other lifecycle services.

Responsibilities / Tasks

Service Sales & Business Development

• •Achieve and exceed assigned service sales targets and KPIs, including order intake, sales revenue, gross margin, receivables, and customer coverage.
• •Promote and sell GEA's service portfolio, including Preventive Maintenance Services Spare Parts Packages Repairs and Refurbishment Solutions Service Level Agreements (SLAs) Post-Commissioning Training Plant Health Checks Equipment Upgrades and Modernization Projects
• •Identify new business opportunities within the installed customer base and develop strategies to maximize aftermarket revenue.
• •Prepare and follow up on quotations, commercial proposals, and service agreements.

Customer Relationship Management

• •Build and maintain strong relationships with customers through regular site visits and proactive engagement.
• •Understand customer operational challenges and recommend appropriate service solutions to improve equipment performance and reliability.
• •Act as a trusted advisor by providing technical and commercial support throughout the customer lifecycle.
• •Ensure high levels of customer satisfaction and long-term customer retention.

Spare Parts & Lifecycle Management

• •Analyze equipment condition, maintenance schedules, and spare parts consumption trends to identify sales opportunities.
• •Support customers in optimizing spare parts inventory and maintenance planning to minimize operational risks and downtime.
• •Collaborate with internal teams to ensure timely availability and delivery of spare parts and service solutions.

Cross-Functional Collaboration

• •Work closely with Supply Chain, Engineering, Technical Support, Service Operations, and Field Service teams to deliver high-quality customer support and execution.
• •Coordinate internal resources to ensure customer requirements are addressed efficiently and professionally.
• •Provide market intelligence and customer feedback to support continuous business improvement.

Reporting & Administration

• •Maintain accurate records of customer interactions, sales activities, opportunities, and forecasts within CRM and ERP systems.
• •Monitor account receivables and support collection activities when required.
• •Regularly report sales performance, pipeline status, and business opportunities to management.

Your Profile / Qualifications

Profile & Qualification

Education

Bachelor's Degree in Engineering (Mechanical, Electrical, Industrial, Mechatronics, Chemical, or related disciplines).

Experience

• •Experience in technical sales, service sales, aftermarket sales, maintenance services, or industrial equipment environments is preferred.
• •Fresh graduates with strong commercial aptitude and customer-facing potential are encouraged to apply.

Skills & Competencies

Commercial & Customer Focus

• •Strong passion for sales and achieving business targets.
• •Customer-oriented with excellent relationship-building capabilities.
• •Ability to identify customer needs and translate them into value-added service solutions.

Technical & Systems Skills

• •Ability to quickly learn ERP and CRM systems used for order processing and sales management.
• •Proficient in Microsoft Office applications, particularly Excel, PowerPoint, Outlook, and Word.
• •Basic understanding of industrial equipment maintenance and lifecycle services is an advantage.

Communication & Personal Effectiveness

• •Strong communication, presentation, and interpersonal skills.
• •Confident in engaging with customers at various organizational levels.
• •Self-motivated, proactive, and results driven.
• •Strong problem-solving skills and attention to detail.
• •Ability to work independently while collaborating effectively within a team environment.

Language Requirements

Good command of English and Bahasa Indonesia, both written and spoken.

Other Requirements

• •Willingness to travel regularly to customer sites across Indonesia.
• •Possession of a valid driver's license is an advantage.

Key Competencies

• •Customer Focus
• •Consultative Selling
• •Relationship Management
• •Business Development
• •Negotiation & Influencing
• •Teamwork & Collaboration
• •Planning & Organization
• •Results Orientation
• •Problem Solving
• •Service Excellence

At GEA, we design work to promote sustainable performance, balancing business outcomes with employee wellbeing through clear expectations, collaboration, development opportunities and healthy ways of working.

• Did we spark your interest?
• Then please click apply above to access our guided application process.