Service Technician Trainee

Description

Primary Responsibilities

Offix will provide various training courses/programs to help further your knowledge and learn to:

• •Read and interpret specification and schematics to determine machine settings, adjustments, installation, and assembly
• •Diagnose office equipment issues using a variety of testing devices and background knowledge
• •Demonstrate repair proficiencies on all equipment (digital copiers, faxes, printers etc.)
• •Must be able to communicate with operators to determine problems prior to call or onsite visit
• •Troubleshoot repair job ensuring equipment has effectively been repaired
• •Write thorough and legible service reports ensuring all times from dispatch through to completion, parts used, parts needed to order, meter reading, PM counts etc.
• •Accurately document all information
• •Maintain a neat and orderly car stock, requesting replacement parts/items as needed
• •Understand Offix’s service procedures, company policies and protocol with an excellent ability to follow through
• •Perform occasional miscellaneous duties/projects as needed

Activities - Tasks - Skills

• •Excellent follow-up and communication skills
• •Excellent customer service and trouble shooting skills are essential
• •Proactive problem solver and creative thinker

Requirements

• •High School Diploma – Vo Tech Graduate/Tech School Diploma or equivalent is a plus
• •Seeking factory certifications