Service Technician (Youngnam)

• To operate service client’s equipment in accordance with project and service agreements as a resident technician.
• To identify and feedback opportunities for improvement in the manufacture or performance of systems and products.
• To ensure all safety standards are including Dematic employees, contractors, and customers alike.

What we offer:

Key challenges/specific functions:

• •Use hazard identification tools and systems to ensure safe work practices are used and work areas and customer sites are hazard free.
• •Resolve within a reasonable time any equipment faults and ensure quality of output.
• •Involvement in continual improvement activities.
• •Ensure compliance of all health & safety legislation.
• •Ensure all paperwork is completed and submitted on time and correct.
• •Carry out on-site preventative maintenance, service actions and other routine tasks according to customer requests and contract obligations.
• •Escalate issues in a timely manner.
• •Ensure high standard of service, skill, ability with current products.
• •Ensure Operations are informed of any improvements.
• •Develop and maintain effective on-going relationships with customer.
• •Report on designed/installed equipment, which is not performing to the design specifications.
• •Manage allocated assets including spare parts, computers and tools.
• •Recognize and report sales opportunities for Customer Service and all other divisions of Dematic.
• •Represent the company in a professional manner at all times.
• •Ensure customer satisfaction on all assignments undertaken

Knowledge/experience

• •Communication in English (written & spoken).
• •Background or experience in mechanical or electrical or mechatronics or factory automation or PLC. (All “or”).
• •Understanding of OH&S requirements.
• •Ability to interact and liaise with all team members.
• •Customer focus and relationship .
• •Ability to operate alone or as part of a team.
• •Ability to Analyse.
• •Ability to work without supervision.

Tasks and Qualifications:

• - Take care of your own health and safety as well as that of others including the
• implementation of risk control measures to prevent injuries or illnesses.
• - Prevent pollution to the environment.
• - Co-operate with Dematic policies, procedures and instructions including timely
• reporting of hazards, incidents and injuries via Dematic’s reporting process.
• - Other responsibilities as outlined in WHS&E system documentation.
• - Comply with relevant statutory and legal requirements as required.
• - Commit to and cooperate with Dematic’s quality management systems and
• processes.