Service Transition Manager - Application Support

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About the job you’re considering

We are seeking a Service Transition Manager at the Senior Manager level to lead end-to-end transitions of Application Maintenance Services (AMS), Application Development, and managed services engagements into stable operations. The role combines transition delivery leadership with strong capabilities in sales support, transition solutioning, RFP/RFI responses, estimation, and client presentations/orals. The successful candidate will manage complex global transitions involving client stakeholders, offshore teams, internal leadership, and third-party suppliers while ensuring delivery within agreed timelines, budgets, and quality standards.

Your role

• •Lead end-to-end Application Support, AMS, and Application Development transitions, covering planning, governance, knowledge transfer, operational readiness, stabilization, and handover to steady-state operations.
• •Develop and manage integrated transition plans using Microsoft Project, including workstreams, milestones, dependencies, critical paths, resource requirements, deliverables, and transition exit criteria.
• •Manage transition governance, risks and issues, quality assurance, status reporting, financials, budgets, forecasts, contractual commitments, and timely completion of agreed deliverables.
• •Lead client and internal stakeholder engagement across senior leadership, account and delivery teams, offshore resources, technology teams, and third-party suppliers.
• •Own transition solutioning and sales support, including discovery, estimation, transition approach development, staffing models, timelines, assumptions, risks, and multi-tower transition plans.
• •Support sales pursuits by contributing to RFP/RFI responses, due-diligence workshops, client orals, and executive presentations, confidently presenting and defending the proposed transition solution.
• •Drive continuous improvement, transition capability development, team leadership, and adoption of appropriate automation and AI-enabled transition practices.

Your skills and experience

• •10+ years of overall IT services experience, including 5–10 years in Service Transition or Transition Management roles, preferably within consulting, outsourcing, or global managed-services environments.
• •Strong experience managing large, complex transitions for Application Support, AMS, and Application Development services, with an understanding of L1/L2/L3 support models and steady-state operations.
• •Demonstrated experience in sales support and transition solutioning, including estimation, solution development, RFP/RFI responses, due diligence, commercial inputs, and multi-tower transition planning.
• •Strong client-facing experience, with the ability to lead client orals, workshops, executive presentations, and solution-defense sessions with senior business and technology stakeholders.
• •Hands-on proficiency with Microsoft Project, PowerPoint, and Excel, including integrated scheduling, dependency management, resource planning, critical-path tracking, financial reporting, and executive-level presentations.
• •Strong knowledge of transition governance, staffing, knowledge transfer, financial management, service-management processes and tools, technology and infrastructure setup, and globally distributed delivery models.
• •Experience using AI tools to plan, monitor, report, analyze risks, manage knowledge, or improve transition execution is desirable; infrastructure-services transition experience is an added advantage.

The base compensation range for this role in the posted location is $117,930 - $223,591.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• •Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• •Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• •Life and disability insurance
• •Employee assistance programs
• •Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

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