Service Valet

Description

Position Summary

The Service Valet plays a critical role in delivering a convenient, safe, and organized service experience for our customers. This entry-level, customer-facing position is responsible for the movement, staging, pickup, and delivery of customer and company vehicles, as well as maintaining an orderly and efficient service drive. The Service Valet regularly interacts with customers and team members and serves as a visible representative of the dealership’s commitment to professionalism and customer care.

Key Responsibilities

Vehicle Handling & Logistics

Safely drive customer and company vehicles to and from the service drive, parking areas, and off-site locations as needed

Pick up and deliver customer vehicles as part of the dealership’s service convenience offerings

Stage vehicles appropriately for service, repair, and customer pickup

Ensure all vehicles are parked securely, responsibly, and in designated areas

Service Drive Support

Direct incoming customer vehicles to maintain clear, organized, and efficient service drive lanes

Assist in managing traffic flow to ensure a safe and welcoming service environment

Support service advisors and technicians by maintaining vehicle readiness and accessibility

Customer Interaction

Greet customers courteously and professionally upon arrival

Provide clear direction and assistance during vehicle drop-off and pickup

Communicate respectfully and represent the dealership brand at all times

Facility & Campus Responsibilities

Walk across the dealership campus regularly to support vehicle movement and operations

Maintain awareness of surroundings to ensure safety for customers, employees, and vehicles

Assist with general service department cleanliness and organization as needed

Why Join Our Team

Entry-level opportunity with exposure to dealership operations

Clear path for growth within the service department

Stable, team-oriented work environment

Opportunity to be part of a customer-focused service experience

Requirements

Qualifications & Requirements

Valid driver’s license with a clean driving record

Ability to operate both automatic and manual transmission vehicles (preferred)

Strong reliability, punctuality, and work ethic

Comfortable interacting with customers in a professional manner

Ability to walk and stand for extended periods and work outdoors in varying weather conditions

Must be able to follow safety procedures and dealership policies consistently

Preferred Skills & Attributes

Customer service or hospitality experience (a plus, but not required)

Strong attention to detail and situational awareness

Team-oriented attitude with a willingness to assist where needed

Trustworthy and responsible when handling customer property