ServiceNow Core Specialist - AI Control Tower

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

As a bilingual French and English ServiceNow Core Specialist , you will act as a recognized subject-matter expert for AI Control Tower and related technologies, including Veza, Armis, and OTTO. You will combine deep platform expertise with technical leadership, supporting delivery, solution shaping, reusable asset development, and strategic customer engagements.

In this role you will:

• Develop and maintain expert-level knowledge of ServiceNow AI Control Tower and related technologies, including Veza, Armis, and OTTO.

• Provide technical leadership across Security Operations (SecOps), Integrated Risk Management (IRM), Discovery, Configuration Management Database (CMDB), and the Identification and Reconciliation Engine (IRE).

• Monitor product roadmaps and emerging capabilities, assess adoption opportunities, and define implementation guidance and best practices.

• Support pre-sales teams and account stakeholders with specialized expertise during opportunity qualification and solution shaping.

• Participate in customer workshops, demonstrations, strategic discussions, proposals, and executive presentations requiring deep technical knowledge.

• Develop reusable assets, accelerators, templates, demonstrations, and reference architectures following a build-once, reuse-many approach.

• Contribute to ServiceNow and AI communities, knowledge-sharing sessions, webinars, and technical workshops.

• Mentor consultants, architects, and emerging specialists while promoting innovation and technical excellence.

Your Profile

• Minimum 7 years of ServiceNow experience.

• Demonstrated expertise in SecOps, IRM, Discovery, CMDB, and IRE.

• Hands-on knowledge of AI Control Tower; exposure to Veza, Armis, and OTTO is strongly valued.

• Strong ServiceNow architecture and implementation knowledge.

• Professional fluency in French and English .

• Strong communication, stakeholder engagement, advisory, and business-transformation capabilities.

• Ability to engage confidently with senior and executive stakeholders.

• Relevant ServiceNow certifications are valued; Certified Technical Architect (CTA) is preferred.

What you will love about working here

• •Software Engineer Community : Join a global community of 100,000+ software engineering professionals and expand your network through client and executive interactions.
• •Diverse & Impactful Projects : Develop your expertise across a wide range of missions, technologies, and sectors, with meaningful autonomy and room for initiative.
• •Continuous Learning : Access comprehensive training platforms and recognized certifications.
• •Flexibility & Balance : Benefit from hybrid working policies that allow you to manage your time and work location effectively.

• Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
• Make it real | www.capgemini.com