ServiceNow Developer - ITSM

SERVICENOW DEVELOPER

• ABOUT DYSRUPIT
• DysrupIT is a leading global-based cloud services company. We support clients across the globe
• in their adoption of the cloud and their transformation to as-a-Service business models. DysrupIT
• is dedicated to making a positive impact in the communities it serves.

• COMPANY CULTURE
• We are constantly looking for talented people to join our team. We offer a unique and
• extraordinary career experience to motivate and inspire talents like you to make a difference in
• our customers, clients, and the entire organization. At DysrupIT, you’ll join a team of dedicated
• and brilliant professionals who share the same goal of pursuing integrity and excellence. We are
• committed to promoting a culture where employees are valued and respected. We invest in our
• employees and make sure that they will have the right training to secure their growth and
• advancement towards their career aspirations.

• JOB SUMMARY
• The Application Developer is responsible for delivering ServiceNow enhancements, integrations, and
• backlog remediation aligned to the client's business priorities. The Developer will work closely with
• the Solution Architect and Business Analyst to design, build, and deploy scalable, AI-enabled
• ServiceNow solutions within a complex enterprise environment.

• JOB RESPONSIBILITIES
• •Deliver ServiceNow enhancements, configurations, and backlog items aligned to sprint priorities
• and business objectives.
• •Design and build custom REST API integrations with external systems in alignment with the
• platform architecture.
• •Implement AI-enabled development practices and leverage the ServiceNow AI stack, including
• Now Assist and Predictive Intelligence, to improve solution quality and efficiency.
• •Partner with the Solution Architect and stakeholders to design scalable, best-practice ServiceNow
• solutions.
• •Apply automation principles to improve speed, quality, and delivery efficiency across the backlog.
• •Support sprint execution, including development, peer review, testing, deployment preparation,
• and continuous platform improvement.
• •Participate in sprint ceremonies including planning, stand-ups, reviews, and retrospectives.
• •Contribute to technical documentation, knowledge transfer, and adherence to the Team Working
• Agreement.
• •[Lead Developers] Provide technical guidance and code reviews for Senior Developers; serve as
• a point of escalation for complex development challenges.
• •[Lead Developers] Take ownership of complex integrations and high-priority backlog items
• requiring architectural alignment.

• QUALIFICATIONS
• •6-9 years of ServiceNow development experience; Senior: 6–9 years.
• •Strong hands-on development skills in ServiceNow, including Flow Designer, Business Rules,
• Client Scripts, Script Includes, and REST API integrations.
• •Solid understanding of ITSM module configuration and platform governance principles.
• •Experience working in Agile/Scrum delivery teams with Jira or similar tools.
• •Familiarity with AI-enabled ServiceNow features (Now Assist, Predictive Intelligence).
• •Excellent problem-solving skills and attention to detail in complex, customized environments.

• PREFERRED:
• •Experience with both ITSM and CSM modules — preferred as the engagement may expand to
• CSM in a future phase.
• •Prior exposure to large enterprise or regulated industry environments (healthcare, medical devices,
• or similar).
• •ServiceNow micro-certifications or badges in AI, Now Assist, or automation features.