ServiceNow Solution Architect

Key Responsibilities

• •Lead and oversee ServiceNow platform architecture across large‑scale, complex implementations
• •Enhance systems and platform capabilities to meet evolving business and operational requirements
• •Define, review, and govern technical designs with focus on integration, performance, quality, security, and scalability
• •Collaborate with cloud and infrastructure operations teams to manage capacity planning and platform resilience
• •Ensure applications and infrastructure meet defined service level agreements (SLAs)
• •Track, analyze, and act on key performance indicators related to application and infrastructure performance
• •Provide technical leadership, mentorship, and guidance to multiple delivery teams
• •Contribute to strategic decision‑making and solution direction across programs and stakeholders

• •Master proficiency in ServiceNow Platform Architecture
• •Master proficiency in Packaged Application Integration
• •Bachelor’s degree in a relevant field of study (e.g., Computer Science, Engineering, Information Systems, or equivalent)
• •Proven experience leading and managing multiple technical teams in complex environments
• •Strong understanding of enterprise‑scale system performance, reliability, and scalability
• •Experience working collaboratively across business, technology, and operations stakeholders

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.