Services Manager

Description

Want to be a part of the most AUDACIOUS and radically EXCELLENT Hardware, Paint & Decorating Retailer in the Country? Join our amazing team where you are not only a part of growing company but also a family! The JC Licht family where everyone is equally important.

JC Licht Ace Hardware is currently recruiting for a Services Manager, responsible for leading, developing, and executing all in-store service operations across assigned Ace Hardware locations. This role ensures high-quality delivery of services including screen and frame repair, window and glazing services, glass and acrylic cutting, sharpening, and other fee-based customer solutions.

The Services Manager drives revenue growth through services, ensures operational excellence, maintains safety and quality standards, and builds a skilled team capable of delivering complete customer solutions.

This role plays a critical part in differentiating the business through service offerings that build long-term customer relationships and repeat business.

Key Responsibilities

1. Service Execution (Primary Responsibility)

• •Perform all service work, including:
• •Screen repair and custom screen builds
• •Window repair and glazing
• •Glass and acrylic cutting
• •Blade sharpening (mower blades, knives, tools) and
• •Stihl power equipment repair and assembly services.

• •Diagnose customer issues and determine appropriate repair solutions.
• •Ensure all work is completed to a high standard with strong attention to detail.
• •Manage complex or custom jobs independently.
• •Maintain consistent service standards for all projects
• •Ensure all services are performed accurately, safely, and efficiently.

2. Process, Workflow & Ticket Management

• •Implement a structured intake, tracking, and completion system for all service orders.
• •Ensure all service jobs are properly:
• •Quoted and approved
• •Logged (POS or ticket system)
• •Completed within expected timelines and
• •Properly entered in software system.

• •Monitor open orders and ensure no backlog or missed deadlines.
• •Improve workflow efficiency and turnaround times.

3. Vendor & Material Management

• •Manage ordering and inventory of service-related materials:
• •Screen mesh, frames, splines
• •Glass sheets, glazing materials and
• •Replacement parts and hardware.

• •Work with vendors for specialty materials and repair support.
• •Ensure cost control and margin optimization on service jobs.

4. Equipment & Safety Management

• •Ensure all service equipment is properly maintained, including:
• •Glass cutters, saws, and workstations
• •Screen rolling tools and frames and
• •Sharpening equipment.

• •Enforce strict safety standards and protocols.
• •Train team on safe tool operation and handling of materials like glass and sharp equipment.

5. Other Responsibilities

• •Performing duties of sales associate on Ace Hardware store floors when needed or when service work is minimal.
• •Other reasonable duties as requested.

JC Licht is proud to be an equal opportunity employer and a Substance-Free Workplace

• •Hourly Wage: $25-26/hr
• •Averaging approximately 40-45 hours per week
• •Main schedule will be Monday-Friday. Occasional weekends may be necessary. Weekends can be utilized for catch up if needed and approved.

Requirements

Preferred Experience

• •2–5+ years of retail, hardware, or service-based operations experience
• •Previous experience in:
• •Screen repair, glass, window, or light construction trades (preferred)
• •Equipment repair or technical services (strong plus)

Prior leadership or supervisory experience a plus

Skills & Competencies

• •Strong mechanical aptitude and hands-on problem-solving ability
• •Ability to diagnose and execute repairs across multiple service types
• •Excellent organizational and workflow management skills
• •Customer-focused with strong communication abilities
• •Ability to train and develop technical skillsets in others
• •Strong attention to detail and quality control
• •Ability to work efficiently and independently with strong time management skills
• •Appropriate judgment on when to ask for support and when to make decisions independently
• •Strong communication and follow up skills, displaying a sense of ownership

Physical Requirements

• •Ability to frequently lift and carry up to 50 lbs and occasionally up to 75 pounds
• •Comfortable working with tools, machinery, and glass materials
• •Standing for extended periods and performing hands-on physical work
• •Ability and comfort in driving utility van throughout city, as needed