ServiceTitan Integrations Manager

🚀 ServiceTitan Integrations Manager (PSM) – Residential Home Services (Garage Doors)

Guild Garage Group

Remote Position | $90,000 – $110,000 annually | Reports to VP of Integrations

MUST HAVE: Hands-on experience as a ServiceTitan user or admin!

• Position Summary:
• The ServiceTitan Integrations Manager (PSM) is the primary point of contact and strategic partner for a portfolio of brands within Guild Garage Group. This role is responsible for guiding brands through the full lifecycle of onboarding, implementation, adoption, optimization, and long-term success within ServiceTitan.
• The PSM serves as the go-to expert for all ServiceTitan related initiatives, support, and operational best practices while driving continuous improvement and operational consistency across assigned brands.
• This is a fast-paced, high-volume role requiring strong project management, training, coaching, and relationship management skills.
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• Key Responsibilities

Partner Lifecycle Management

Serve as the primary ServiceTitan partner for assigned brands

Guide brands from onboarding through operational maturity

Build strong relationships with leadership and operational teams

Ensure successful adoption of Guild Garage Group standards and best practices

Onboarding & Implementation

Lead onboarding and implementation of ServiceTitan core and Pro products, including CCP

Translate legacy workflows into scalable ServiceTitan processes and Guild standards

Project manage onboarding timelines, deliverables, and go-live execution

Travel onsite for 1–2 weeks during go-live to support launch and stabilization

Training & Coaching

Train CSRs, dispatchers, technicians, and managers on ServiceTitan workflows and best practices

Provide ongoing coaching to improve adoption, consistency, and operational performance

Conduct weekly scorecard reviews with brands and coach teams on areas of opportunity and improvement

Support & Continuous Improvement

Act as the primary escalation point for ServiceTitan-related questions, issues, and initiatives

Identify opportunities to improve workflows, efficiency, and overall platform utilization

Support rollout of new tools, processes, and operational initiatives across brands

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Qualifications

Expert-level knowledge of ServiceTitan

Experience onboarding and supporting multi-location service businesses

Strong training, facilitation, and coaching skills

Proven project management and implementation experience

Ability to manage multiple brands and priorities in a high-volume environment

Strong communication, organization, and problem-solving skills

Willingness to travel as needed for onsite onboarding and support

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• What Success Looks Like

Smooth onboarding and successful go-live execution

High ServiceTitan adoption and process consistency across brands

Improved operational performance and KPI achievement

Strong partner relationships and long-term engagement

Continuous improvement mindset across all assigned locations

What we have to offer you!

Benefits – Health, Vision, Dental, PTO, Holidays, 401k and matching

Employee Discount

Employee Referral

You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success

Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles

Ready to Join Us?

If you’re a ServiceTitan expert who loves building scalable systems, managing complex integrations , and driving real results, we want to hear from you!

👉 Apply today and become a key player in the future of Guild Garage Group.

Guild Garage Group is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Guild may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range

$90,000 — $110,000 USD

By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.