SF/SFI Engineer

Position Description

Company Profile:

Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: Salesforce / Salesforce Industries Engineer- SFI Engineer

Position: Senior Software Engineer

Experience: 4+ yrs

Category: IT

Main location: Hyderabad -

Position ID: J0926-0853

Employment Type: Full Time

Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

Job Description:

The Salesforce / Salesforce Industries Engineer designs, builds, tests, deploys and supports secure, scalable Salesforce solutions that improve customer and business journeys across Client’s customer-platform estate. The role combines hands-on Salesforce engineering with integration, automation, quality and live-service ownership, working closely with Product, Architecture, QA, Operations and business stakeholders.

ROLE FAMILY Technology / Customer Platforms / Salesforce Engineering

SUGGESTED LEVEL Engineer / Senior Engineer (calibrate to experience band)

CORE PLATFORM Salesforce, with Salesforce Industries (Vlocity / Energy & Utilities capabilities)

WAYS OF WORKING Agile / Scrum, product-aligned cross-functional squads, CI/CD

Role Summary

The Salesforce / Salesforce Industries Engineer designs, builds, tests, deploys and supports secure, scalable Salesforce solutions that improve customer and business journeys across Client’s customer-platform estate. The role combines hands-on Salesforce engineering with integration, automation, quality and live-service ownership, working closely with Product, Architecture, QA, Operations and business stakeholders.

Key Responsibilities

• •Translate functional and non-functional requirements into maintainable Salesforce solutions, contributing to technical design and task decomposition.
• •Design, develop, test and deploy Salesforce capabilities using Apex, Lightning Web Components (LWC), Flows and appropriate declarative configuration.
• •Configure Salesforce objects, validation rules, automation and workflows while applying an OOTB-first / best-practice approach and minimising unnecessary customisation.
• •Develop and support Salesforce Industries / Vlocity capabilities, including OmniStudio / OmniScripts, Enterprise Product Catalogue (EPC) and Integration Procedures where relevant to the solution.
• •Build and maintain integrations and APIs between Salesforce and enterprise platforms, using appropriate REST / SOAP, event-driven or asynchronous integration patterns.
• •Participate in backlog refinement, sprint planning, technical spikes and implementation discussions; own assigned stories through development, testing and deployment.
• •Perform peer reviews, uphold coding and configuration standards, and contribute to reusable patterns, engineering guidelines and technical documentation.
• •Work with QA / QE teams to diagnose defects, support system and user-acceptance testing, and drive issues through to resolution.
• •Support production services, including incident investigation, root-cause analysis, defect resolution and continuous improvement.
• •Promote secure engineering practices covering access, data quality, performance, resilience, privacy and compliance.
• •Mentor junior engineers where appropriate and contribute to a collaborative culture of engineering excellence.

Technology & Engineering Scope

Area Expected capability

Salesforce Core Apex, LWC, SOQL/SOSL, Flows, objects, validation, security and platform best practices

Salesforce Clouds Sales Cloud, Service Cloud and Experience Cloud; exposure to other clouds as relevant

Salesforce Industries Vlocity / Salesforce Industries; OmniStudio / OmniScripts, EPC and Integration Procedures as applicable

Integration REST/SOAP APIs, callouts, enterprise integrations, asynchronous / event-driven patterns

DevOps Git or similar version control; CI/CD pipelines; source-driven development and release discipline

Quality Automated/unit testing, peer review, defect triage, non-functional requirements and performance awareness

Cloud / wider estate AWS and integration with other enterprise platforms such as Microsoft Dynamics may be relevant

Operations Production support, monitoring, incident investigation, RCA and continual service improvement

Essential / strong fit

• •Strong hands-on Salesforce development experience spanning both declarative and programmatic delivery.
• •Apex and Lightning Web Components (LWC), with solid understanding of Salesforce data model, governor limits, security and platform architecture.
• •Experience with Sales Cloud and Service Cloud; Experience Cloud knowledge is beneficial.
• •Practical understanding of Salesforce integrations, APIs and cross-system data flows.
• •Working experience with Git or equivalent version control and Agile / Scrum delivery practices.
• •Ability to write well-tested, secure, maintainable solutions and participate confidently in code/design reviews.
• •Good analytical and troubleshooting skills, including the ability to investigate production issues and identify root causes.
• •Clear communication and collaboration skills across engineering, product, QA and business stakeholder groups.

Preferred / Differentiators

• •Salesforce Industries / Vlocity experience, particularly OmniStudio / OmniScripts, EPC and Integration Procedures.
• •Experience in Energy & Utilities, retail, complex product configuration, selling or customer-service journeys.
• •Exposure to AWS or other cloud services and enterprise integration architecture.
• •Experience with CI/CD implementation, deployment automation, static analysis or release tooling.
• •Salesforce certifications appropriate to the level, such as Platform Developer, Platform App Builder, Industries / OmniStudio or related credentials.
• •Experience mentoring developers and helping establish reusable engineering patterns or standards.

Indicative Experience Level

For a Senior Engineer / Senior Developer variant, use 5+ years of Salesforce experience as the benchmark, with a meaningful portion of that experience in production enterprise delivery. For a mid-level Engineer variant, the experience threshold can be reduced while retaining the same core technical capabilities.

Delivery Expectations

• •Own engineering stories end-to-end: understand the requirement, design the solution, implement, test, deploy and support it in production.
• •Contribute to technical refinement and identify dependencies, risks, integration impacts and non-functional requirements early.
• •Use code review and automated testing as normal engineering controls, not as late-stage quality gates.
• •Prefer standard Salesforce capabilities where fit-for-purpose, and document justified exceptions and custom solutions.
• •Design for reliability, scalability, security and maintainability, with a clear understanding of the wider customer-platform ecosystem.

Stakeholder Interfaces

Stakeholder Typical interaction

Product / Business Clarify needs, translate outcomes into technical stories, explain trade-offs and support prioritisation.

Solution / Technical Architecture Contribute to design, integration patterns, reuse, security and technical standards.

QA / QE Define testability, support SIT/UAT, triage defects and maintain quality standards.

Operations / Support Investigate incidents, perform RCA, improve service reliability and support rele