Shelter Monitor / Residential Advocate (Tracy EHP) FT Mon-Fri 3-11pm

Shelter Monitor / Residential Advocate (Tracy EHP) FT

In-Person Full-Time (40 hours per week) Position in Tracy, CA (Non-Exempt) Mon-Fri 3-11pm

Who We Are

Ruby's Place dba Restorative Pathways (RP) is an innovative nonprofit committed to ending domestic violence, human trafficking, and violent crime through hope, advocacy and connection. Our services include emergency shelter, transitional housing, rental subsidies, mental health services, substance recovery, and wrap-around services. All our services are trauma-sensitive and client-centered and are provided at no cost to our clients. All programs are low barrier.

RP is led by survivors with a focus on reflection, innovation, and connection. We believe in fostering relationships, both in our direct service work and throughout our internal work culture. We aim to cultivate a workplace that appreciates and emphasizes the voices of those most impacted by violence. We recognize these voices are vital to interrupting the cycle of violence and transforming lives towards safety, unity, and trust.

Who You Are

You are someone who is passionate about helping others and interested in building a career in social services. You have a strong commitment to creating safe, supportive environments and are open to learning about the intersectionalities of and causes of homelessness. You approach people with respect, empathy, and cultural awareness, and you value working with individuals from diverse backgrounds. You believe in meeting people where they are and supporting them in making their own choices on their path toward healing.

You enjoy working in a fast-paced environment and are eager to learn new skills. You are comfortable working both independently and as part of a team, and you take responsibility for your role. You are developing strong organizational and time management skills, and you are willing to learn how to prioritize tasks and meet deadlines. You are flexible, dependable, and able to stay calm and responsive in unexpected situations. You take initiative, ask questions when needed, and are motivated to grow within the field.

What qualifications are required for this position?

Required Qualifications:

High school diploma or equivalent

Strong interpersonal and communication skills

Ability to remain calm and professional in high-stress or crisis situations

Ability to follow direction and work effectively within a team environment

Willingness to learn and apply trauma-informed, survivor-centered practices

Ability to complete all required background checks, including fingerprinting (Live Scan), Community Care Licensing (CCL) documentation, and meeting CCL requirements

Preferred Qualifications:

(Candidates are encouraged to apply even if they do not meet all preferred qualifications.)

Lived experience related to homelessness, domestic violence, human trafficking, recovery, or other related areas

Experience working in shelter programs, residential settings, or with individuals experiencing homelessness

Knowledge of trauma-informed care and de-escalation techniques

CPR/First Aid certification or willingness to obtain

Experience working in congregate shelter settings

What You Will Do

The Residential Advocate is a frontline, direct care staff responsible for supporting the daily operations of a 150-bed congregate shelter and ensuring a safe, structured, and respectful environment for all participants. This role provides direct engagement with individuals accessing shelter services, supports participant needs, monitors program spaces, and helps maintain the overall flow and safety of the program.

Residential Advocates play a critical role in implementing program expectations, supporting participant engagement, and responding to day-to-day situations within the shelter. Working under the direction of the Program Coordinator, this position helps ensure shelter operations run smoothly and that participants are connected to available services and supports.

Responsibilities include

Direct Participant Support

Provide direct support to participants residing in the shelter, ensuring a respectful and welcoming environment.

Assist participants with understanding program expectations, schedules, and available services.

Respond to participant needs and provide basic information and referrals to appropriate services.

Support participant engagement in daily activities, programming, and services.

Program Monitoring and Safety

Monitor shelter spaces to ensure safety, structure, and adherence to program guidelines.

Conduct regular rounds of the facility, including sleeping areas, common spaces, and surrounding areas as assigned.

Observe and report safety concerns, unusual activity, or maintenance issues.

Support a calm and organized environment during all shifts.

Operations Support

Assist with daily shelter operations including participant check-in, bed assignments, and program flow.

Support meal service coordination and ensure participants follow schedules and program expectations.

Conflict Resolution and Crisis Response

Respond to participant conflicts, concerns, or behavioral challenges using de-escalation techniques.

Support maintaining a safe and respectful environment by addressing issues promptly and professionally.

Notify the Program Coordinator of incidents or situations requiring escalation.

Documentation and Communication

Complete shift logs, incident reports, and required documentation accurately and in a timely manner.

Communicate important updates, concerns, and incidents to the Program Coordinator and incoming staff.

Maintain clear and consistent communication across shifts.

Collaboration and Teamwork

Work collaboratively with Program Coordinators, case managers, and other staff to support participant needs.

Participate in team meetings and contribute to maintaining a consistent approach to program operations.

Support a team-oriented environment focused on accountability and quality service delivery.

Complete functional timesheets by assigned due dates in compliance with time allocations.

Actively participate in reflective supervision sessions.

Create and maintain documentation of processes and procedures related to job duties.

Other duties as assigned.

Working Conditions

This position requires working on-site in a 150-bed congregate shelter. This is a full time, 100% in person role with a regular schedule of Monday to Friday, 3-11pm. Residential Advocates must be able to remain attentive, responsive, and engaged throughout their shift while supporting a safe and structured environment. You must be able to stand for long periods of time and perform physical activities, including lifting up to 25 pounds. You will be subject to frequent interruptions and must be able to multitask and handle stress.

Local travel may be required.

Applying

The pay scale for this role is $23 per hour (non-exempt) based on knowledge, skills, abilities and experience. The benefits that come with working at RP at full-time hours include medical, dental, and vision plans, a life insurance policy, significant vacation, sick time, restorative care time, and immediate vesting in our 403(b) with a generous match.

Preference will be given to internal applicants.

If all this sounds like a good fit for you, please submit your resume and, instead of a traditional cover letter, respond to the following prompts:

Why do you want to work for RP and why are you a good fit for this role? (200 words max)

Using the qualifications listed (under Who You Are section), please list the top 5 qualification(s) that you feel you currently excel in and 2 qualifications you feel you will need to work toward proficiency. Please provide a brief explanation for each (a few sentences).

What experience do you have working directly with individuals in a shelter or residential setting, and how do you support a safe and respectful env