Shelter Support Staff - Third Shift, Per Diem

Shelter Support Staff – Third Shift, Per Diem

Upper Valley Haven | White River Junction, VT

At Upper Valley Haven, we provide temporary shelter, supportive housing, food access, and problem-solving support to neighbors experiencing hardship. We are committed to creating a community where everyone has access to safety, stability, and opportunity. Our team is guided by compassion, respect, accountability, and a belief in every person’s strengths and potential.

We are currently seeking compassionate, reliable, and team-oriented individuals to provide overnight support across our shelter programs. Please note that all third-shift positions are awake shifts.

Current Openings

Per Diem Third Shift

12:00 AM – 8:30 AM

Shift availability seven days a week

Opportunities available across three shelter programs

About the Role

Shelter Associates play a vital role in creating safe, welcoming, and supportive environments for individuals and families experiencing homelessness. Working directly with shelter guests, you will help maintain daily operations, respond to guest needs, support community expectations, and contribute to a positive living environment.

This position is ideal for individuals who are compassionate, adaptable, and able to balance empathy with accountability. Successful candidates will be comfortable working with adults, children, and families from diverse backgrounds and will approach their work using a trauma-informed, strengths-based lens.

What You'll Do

Build positive and supportive relationships with shelter guests

Welcome new guests and help orient them to shelter expectations and policies

Maintain clean, safe, and welcoming shelter spaces

Assist with housekeeping, laundry, room preparation, and daily cleaning tasks

Conduct regular building and campus safety rounds during overnight shifts

Respond calmly and appropriately to crises, conflicts, medical concerns, and behavioral challenges

Complete shift notes, incident reports, and other required documentation

Communicate important information to supervisors and coworkers and contact emergency services when needed

Collaborate with Service Coordinators, Shelter Associates, managers, and other staff serving guests

Support special program activities and events

Participate in team meetings and supervision

What We're Looking For

Strong written, verbal, and interpersonal communication skills

Reliability, punctuality, professionalism, and sound judgment

Ability to build rapport with people from diverse backgrounds and experiences

Commitment to maintaining professional boundaries

Understanding of the impacts of homelessness, poverty, mental health challenges, and substance misuse

Flexibility, adaptability, and willingness to work collaboratively as part of a team

Ability to remain calm and respond effectively in stressful or crisis situations

Comfort working in environments serving adults, families, and children of all ages and needs

Commitment to working overnight hours, including weekends and holidays

Ability to bend, lift, walk on varying terrain, and remain active throughout a shift

Qualifications

Required

High school diploma or equivalent

Valid driver’s license

First Aid/CPR/AED certification, or willingness to obtain; training is available if needed

Preferred

Experience working in a shelter, residential, human services, or related setting

Experience supporting people affected by homelessness, poverty, mental health challenges, or substance misuse

Compensation & Benefits

Starting Pay: $22.00 per hour, plus a $1.50 per hour shift differential for third-shift staff

Upper Valley Haven offers a comprehensive benefits package for eligible, including:

Employer-paid contribution of up to 100% of medical, dental, and vision premiums

Life and long-term disability insurance

Generous paid time off

Paid holidays

403(b) retirement plan with employer match

Join Our Team

If you are committed to creating safe, respectful shelter environments and supporting neighbors during overnight hours, we encourage you to apply.

Apply today through Upper Valley Haven’s careers page.

Upper Valley Haven is an Equal Opportunity Employer. We are committed to building a diverse, inclusive, and welcoming workplace where all employees and applicants are treated with dignity and respect. All applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local laws. We are committed to compliance with all fair employment practices regarding citizenship and immigration status.