Family Shelter Support Staff

Summary/Objective

Provide shelter coverage and to assist in the overall maintenance of structured shelter environment. As with all shelter staff, the support worker is responsible for developing trusting, supportive and respectful relationships with guests and maintaining a safe and secure environment. This position requires you to collaborate with team members throughout the shift in accordance with program guidelines.

The support staff position is an excellent opportunity to enter the human service field and receive comprehensive training.

Essential Functions

Assist in orientation of new guests following the new arrival policy.

Maintain a safe, clean, and secure environment for all shelter Monitor & participate in facility cleanliness, including office, staff bathroom, common area, kitchen, and grounds. Restock supplies as needed.

Communicate maintenance issues appropriately and according to established guidelines.

Monitor assigned POD by performing frequent safety rounds. Rounds must include hallways and the commonly used areas such as kitchen, laundry room, shower areas, child activity room, and computer room.

Ensure guests are complying with EOHLC Uniform Shelter Rules and Love Lane program rules and guidelines as they apply to the shift.

Be able to enforce rules and regulations to ensure smooth operation of site.

Follow program guidelines to monitor guest’s entry and exit to site.

Provide guest support as deemed appropriate with

Respond effectively to emergency situations, document appropriately and communicate according to the established guidelines.

Keep shelter team informed of any situations that pose a threat to health & safety to residents and staff

Maintain privacy of guest information in accordance with agency policies, procedures, practices, and as required by law.

Transportation as required

Required to attend and actively participate in meetings and trainings as requested.

Manage evening activities.

Complete all shift tasks according to program guidelines.

Maintain record keeping on each shift following established guidelines.

Additional Duties

® Be available for guest emergencies

® Other duties as assigned by Operations Director or Program Director

Required Qualifications, Education, and Experience

® Valid driver's license

® Ability to work effectively with diverse groups of people

® Demonstrated ability to work independently and as part of a team

Able to set and observe appropriate boundaries with clients

Ability to multi-task and remain calm in demanding and unpredictable situations

Preferred Qualifications, Education, and Experience

® Bilingual

Previous experience working in a homeless shelter environment or human service field

Physical and Mental Job Requirements

Use of and/or subject to:

o Vehicle

o Computers/monitors

Physical requirements:

Occasional lifting/carrying up to 50 Ibs

o Occasional pushing up to 75 lbs

o Occasional pulling up to 75 lbs

o Occasional bending

Occasional squatting

Occasional kneeling

Occasional reaching

Frequent standing

Frequent sitting

Frequent walking

o Constant handwriting and typing

Constant visual perception

Frequent visual inspection

Frequent color distinction

Constant hearing

Constant speaking

o Occasional smelling

Mental requirements:

Understand and apply routine verbal and/or written instructions

Understand and apply non-routine verbal and/or written instructions

Understand complex problems and collaborate to explore alternative solutions

o Organize actions to complete sequential and/or routine tasks

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Make decisions that have an impact on the individual's work

o Make decisions that have an impact on the immediate work unit's operations and/or services

o Make decisions that have significant impact on a department's credibility, operations, and/or services

Make decisions that have an impact on the health and wellbeing of clients

Communicate and exchange routine/basic information

Communicate and explain a variety of information

o Memorization/concentration

o Learning/knowledge retention

o Emotional/behavioral self-regulation

o Interacting with others

Work Environment

® The functions of this role are conducted in an office environment

® This role is paid on an hourly basis.

® The hours of work for this position are: Varied.

Hours -

Support Staff evening shifts are:

• Mon & Tues 3pm-11pm
• Wed-Fri 3pm-11pm
• Or
• Mon-Wed 3pm-11pm
• Thurs & Fri 3pm-11pm
• Support Staff weekend shifts are every other weekend: Saturday & Sunday 8am-3pm & 3pm-11pm

AAP/EEO Statement

The Housing Assistance Corporation ("HAC") is committed to a firm policy in favor of equal employment opportunity and will abide by all applicable state and federal regulations by not discriminating against any applicant or employee on the basis of race, religion, color, creed, sex, age, national origin, citizenship status, marital status, sexual orientation, gender identity and expression, disability or veteran status. Our commitment to equal employment opportunities shall include employment, upgrading, promotion, demotion, transfer, leaves or other absences from work, layoff, compensation and benefits, selection for training or other education, professional opportunities and conflict resolution.

It is also the policy of HAC to take affirmative action to employ and to advance in employment, all persons regardless of their status as woman, minority or individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements.

Please inform us of any necessary accommodations required during the application process and/or at any time during employment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.