Shelter Support Supervisor

Job Summary

The Shelter Support Supervisor provides daily supervisory leadership, operational oversight, and floor coordination under the direction of the Project Manager of Client & Community Services. This salaried position directly manages on-site Shelter Support Attendants and Sanitation Support Attendants to ensure continuous operational coverage, high facility cleanliness standards, compassionate trauma-informed resident care, and strict compliance with agency standards and municipal reporting guidelines.

Key Responsibilities

Team Leadership & Direct Supervision

Supervise, schedule, and assign daily operational duties to Shelter Support Attendants and Sanitation Support Attendants across assigned shifts.

Conduct pre-shift huddles and shift debriefs to outline operational priorities, resident welfare alerts, supply needs, and facility updates.

Monitor staff task execution, including regular bed checks, common area monitoring, and daily sanitation checklists; deliver real-time coaching and corrective guidance.

Review, verify, and approve electronic timesheets and leave requests for all direct reports each pay period to maintain accurate shift coverage.

Participate actively in the recruitment, interviewing, onboarding, and annual performance evaluation processes for floor staff; deliver documented disciplinary recommendations when required.

Operational Coordination & Reporting

Conduct daily morning and evening census verifications and bed counts in strict compliance with agency and contractual partner deadlines.

Collaborate daily with the Housing and Case Management Supervisor to share bed census data, intake/turnover schedules, and resident behavioral updates.

Direct the intake, storage, and organized distribution of resident meals, linens, emergency donations, personal hygiene packs, and cleaning supplies.

Maintain complete and accurate shift logs, client incident records, and grievance reports; enter required operational data into KLEO and City databases within prescribed timelines.

Act as on-site operational liaison with municipal partners, emergency responders, contracted service providers, and community partners during shift hours.

Attend supervisor meetings, agency all-staff meetings, compliance trainings, and periodic community outreach or fundraising initiatives as directed by the Project Manager of Client & Community Services.

Safety, Sanitation & Crisis De-escalation

Supervise the daily sanitation routines executed by Sanitation Support Attendants, ensuring restrooms, dormitories, dining spaces, and staff areas remain clean, sanitary, and compliant with health codes.

Lead crisis de-escalation efforts, address client policy infractions with trauma-informed interventions, and respond to facility or medical emergencies in accordance with agency protocols.

Complete and file formal, detailed incident reports within 24 hours of any critical occurrence, routing copies immediately to the Project Manager of Client & Community Services.

Conduct regular physical walkthroughs to identify maintenance concerns, safety hazards, inventory shortages, routing formal work orders and facility updates to the Project Manager of Client & Community Services promptly.

Other Duties

Must comply with agency requirements of strict client confidentiality, professional ethics and agency policies and procedures.

Completion of all other duties as assigned.

Qualifications & Requirements

Education & Experience

Associate or Bachelor’s degree preferred.

Minimum of 2 years of supervisory experience in an emergency shelter, residential housing, or social services environment.

Core Competencies

Proven leadership ability, conflict de-escalation skills, operational coordination, and strong verbal and written communication.

Technical Skills

Proficiency in Microsoft Office Suite (Word, Excel, Outlook), web-based database entry, and electronic timekeeping platforms.

Language Proficiency

English proficiency required; bilingual proficiency (Spanish or Haitian Creole) strongly preferred.

Physical Demands

Standing, walking, and traversing stairs throughout the facility.

Regular ability to lift or transport supplies up to 25 pounds.

Conditions of Employment

Valid State Driver’s License, active auto insurance, and reliable transportation.

Successful clearance of a criminal background check.

Current CPR/First Aid certification (or completion within 30 days of hire).