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This role has closed. Insomniacookies has taken the posting down.

hirly last saw it live on 3 October 2026. See similar open roles below, or browse the live board.

Insomniacookies

Shift Lead

Norfolk VA

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hirly's read of this role

Seniority
Lead / management
Country
US
Work mode
On-site / unstated
First seen by hirly
21 Sept 2026

Derived automatically from the posting.

the posting

As a Shift Leader at our ODU store located at 4314 Monarch Way, Norfolk VA 23508 , you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OUR SWEET SHIFT LEADER PERKS:

Flexible part-time work schedules

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance for your furry loved ones

Job stability with a rapidly growing and reputable company

Achievable growth/promotion opportunities

You get to work in a fun, exciting team environment

Employee discount and FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries

Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members

Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team

Support and work alongside the Cookie Crew

Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices

Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

At least 1 year of working experience in a customer service focused role

Point of Sales systems experience

Outstanding communication, time management, and people skills

Outgoing/friendly/patient

Detail focused and results-oriented

Ability to lead-by-example and motivate others

Ability to lift up to 40 lbs.

Legally eligible to work in the United States

Must be 18 years or older to be employed

Original posting on Insomniacookies's site ↗