Shift Supervisor - Dog Resort - Joppa

HIRING FOR BOTH LOCATIONS

Job Summary

The Shift Leader oversees daily operations of the dog day-care and boarding facility, including staff supervision and performance, safety protocols, and training initiatives. This role supports a safe, organized, and high-quality environment for both animals and staff, working under the direction of the Resort Administrator.

Essential Duties & Responsibilities

Staff Supervision & Leadership

Lead by example; participate in all operational tasks regularly.

Conduct daily team huddles and ensure open, respectful communication.

Provide coaching, training, and performance feedback in accordance with BFFE policies.

Enforce company procedures and initiate disciplinary action as necessary.

Support onboarding and ongoing training using the BFFE training checklist.

Monitor staff interaction with dogs; provide daily feedback (~15–20 minutes per group).

Animal Care & Safety

Ensure safe and appropriate care across day-care, boarding, ADW, ACC, and grooming.

Administer medications and follow veterinary instructions as directed.

Oversee dog evaluations, group placements, and documentation of behavior or health issues.

Maintain accurate logs: health, behavior, transition lists, and training referrals.

Liaise with pet owners on behavioral updates or concerns.

Facility & Operational Oversight

Maintain cleanliness and ensure compliance with sanitation protocols.

Monitor and report maintenance or equipment issues.

Support inventory management and coordinate with vendors or service providers.

Verify physical dog counts against system records throughout the day.

Collaborate on process improvements with management.

Administrative Duties

Complete shift reports, behavior/health logs, and staff checklists.

Prepare daily group setups and communicate scheduling needs.

Contribute to client-facing materials such as photos, report cards and social media updates.

Requirements

Must be able to stand, walk, bend, and move continuously for most of the shift.

Frequent squatting, kneeling, reaching, and lifting while managing animals and cleaning tasks.

Exposure to outdoor weather conditions for 6 or more hours per day year-round.

Regular exposure to wet or humid conditions and strong odors associated with animal care.

Occasional exposure to airborne particles, cleaning chemicals, and loud noise levels.

Tasks may include navigating uneven or graded terrain and lifting dogs of various sizes.

Use of tool such as shovels, brooms, mops and sanitation equipment is required.

Operate electronic systems (PC/mobile) to manage records and scheduling.

Perform housekeeping and kennel sanitation duties.

Communicate clearly and professionally with coworkers and pet parents.

Participate in resort operations across various workstations.

Travel between location or to veterinary appointments as needed.

Education & Experience

High school diploma or GED required.

Minimum 6-months professional dog care experience preferred.

Team Lead experience helpful.

Strong communication, time management, multitasking, and customer service skills.

Valid driver's license, insurance and reliable transportation.