Shift Supervisor - Starbucks

Description

Position Summary

The Pauma Heritage Quick Stop Starbucks is seeking an experienced, motivated, and customer-focused Shift Supervisor to join our team.

Under the supervision of the Starbucks Store Manager/Assistant Manager, the Shift Supervisor provides leadership during assigned shifts, supports daily store operations, and ensures exceptional customer service. This position helps maintain Starbucks operational standards, coaches team members, and promotes a welcoming and positive environment for customers and employees.

Essential Duties and Responsibilities

• •Lead assigned shifts, delegate tasks, and ensure efficient daily operations.
• •Provide exceptional customer service and promptly resolve customer concerns.
• •Coach and support baristas in beverage preparation, product quality, and service standards.
• •Assist with training and onboarding new employees.
• •Perform assigned opening and closing procedures.
• •Maintain food safety, cleanliness, health, and sanitation standards.
• •Follow established cash handling, point-of-sale (POS), and loss prevention procedures.
• •Monitor inventory and communicate supply needs to management.
• •Support store sales goals, promotional activities, and operational efficiency.
• •Communicate shift performance, operational concerns, and staffing needs to store management.
• •Model Starbucks Mission and Values, professionalism, teamwork, and workplace standards.

Requirements

Minimum Qualifications

• •Experience: Minimum of three (3) years of Starbucks barista experience required.
• •Education: High school diploma or equivalent preferred.
• •Previous leadership or supervisory experience preferred.
• •Cash handling and POS experience.
• •Strong communication, customer service, and conflict resolution skills.
• •Ability to motivate, coach, and guide team members.
• •Ability to work effectively in a fast-paced environment.
• •Availability to work flexible schedules, including early mornings, evenings, weekends, and holidays.
• •Must successfully complete required background checks and drug screening.