Shipping and Logistics Supervisor

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

THE COMPANY

Fluid Management, Inc., a Unit of IDEX Corporation, is the leading global manufacturer of precision dispensing and mixing equipment for the architectural paint, coatings, personal care, and food and beverage industries. Fluid Management has created a global product development environment through strategic growth initiatives. By leveraging our 80+ years of expertise and passion, Fluid Management delivers unequaled product innovation.

From initial design to equipment selection, delivery, and after-sales service, Fluid Management strives for close teamwork with its customers, delivering high-quality, easy-to-operate products for every size and type of operation.

SUMMARY OF PRIMARY FUNCTION

The Shipping Supervisor leads shipping, logistics, and outbound distribution activities to ensure customer orders are delivered safely, accurately, cost-effectively, and on time. This role is accountable for departmental performance related to safety, delivery, inventory accuracy, cost, and customer satisfaction while developing a high-performing team and driving continuous improvement throughout shipping operations.

The position provides direct leadership to Shipping personnel and serves as the primary liaison among Shipping, Operations, Production, Customer Service, Supply Chain, Sales, and external transportation providers. The Shipping Supervisor leads by example and performs packing, shipping, receiving, and warehouse duties as business needs require. This is an onsite position located in Wheeling, Illinois.

SPECIFIC RESPONSIBILITIES

1. Leadership, Employee Development & Operational Management

· Lead, coach, and develop Shipping personnel to achieve safety, delivery, quality, inventory, cost, and customer service objectives.

· Manage employee performance, timecards, attendance, scheduling, overtime, training, development, performance reviews, and corrective action as needed.

· Establish departmental priorities and KPIs, allocate resources, and drive accountability, cross-training, engagement, succession planning, and continuous improvement.

· Develop and manage departmental and freight budgets; identify and implement cost-saving initiatives related to freight, packaging, labor utilization, transportation methods, and operating processes.

2. Shipping Operations & Delivery Performance

· Lead outbound shipping activities to ensure customer orders are shipped accurately, safely, cost-effectively, and on time.

· Monitor sales orders released from production, review machine and service-parts backlogs, prioritize workflow, and drive execution against requested ship dates and On-Time Delivery objectives.

· Coordinate domestic and international transportation, including expedited and project-specific shipments, and serve as the primary contact for carriers, brokers, and logistics providers.

· Monitor freight performance, transportation costs, and shipment status; resolve delivery disruptions and maintain accurate shipping documentation, freight records, and system transactions.

· Negotiate inbound/outbound freight costs with carriers.

3. Safety, Compliance & Risk Management

· Ensure compliance with Environmental, Health, and Safety policies and applicable domestic and international shipping regulations.

· Drive a culture of safety through training, observations, audits, safe material-handling practices, and timely corrective actions.

· Manage hazardous-material shipments, including required documentation, labeling, and carrier requirements.

· Investigate shipping incidents, freight claims, delivery failures, and errors; identify root causes and implement corrective actions.

4. Customer & Cross-Functional Support

· Serve as the primary escalation point for shipping and logistics issues affecting customers and internal stakeholders.

· Partner with Customer Service, Operations, Production, Supply Chain, Purchasing, and Sales to support customer commitments and smooth transportation arrangements.

· Communicate shipment status, delivery risks, and corrective actions in a timely and professional manner.

· Support project-specific logistics and improvement initiatives that strengthen customer satisfaction and operational performance.

5. Inventory Accuracy, RMAs & System Management

· Maintain inventory accuracy through effective system transactions, inventory transfers, JDE cycle counts, and discrepancy resolution.

· Facilitate Return Material Authorizations and manage related BP Logix workflows.

· Maintain shipping metrics, freight logs, cost/loss reports, and operational reporting.

· Manage inventory and replenishment of shipping supplies and packaging materials for packing cells.

6. Receiving Support

· Assist the Receiving and Parts teams as business needs require.

· Partner with Receiving on estimated arrival dates and follow-up for missed or delayed parts.

7. Packing, Shipping & Warehouse Support

· Perform packing, shipping, material handling, and warehouse activities as needed to support customer and business requirements.

· Package machines and service parts, prepare shipping and export documentation, verify shipment accuracy, and assist with loading and unloading as required.

· Maintain clean, organized, and safe shipping work areas and provide hands-on support during workload peaks or staffing needs.

QUALIFICATIONS

The following requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

KEY COMPETENCIES

· Leadership & Employee Development: Builds capability through clear expectations, coaching, feedback, accountability, and development.

· Operational Excellence: Prioritizes effectively, monitors performance, solves problems, and drives safe, accurate, and timely execution.

· Customer Focus & Communication: Communicates clearly, manages escalations professionally, and collaborates across functions to meet commitments.

· Financial & Continuous Improvement Mindset: Manages budgets and costs, uses data to identify opportunities, and implements sustainable improvements.

· Integrity & Accountability: Demonstrates sound judgment, follows through on commitments, and supports company policies and regulatory requirements.

REQUIRED EXPERIENCE, EDUCATION LEVEL, OR KNOWLEDGE

· High School Diploma or equivalent required; two-year degree in Supply Chain, Business, Logistics, Operations Management, or a related field preferred.

· Minimum 5 years of shipping, logistics, transportation, warehouse, or distribution experience, including international shipments; 2 years of leadership or supervisory experience preferred.

· Experience with J.D. Edwards or a similar ERP system, logistics or transportation-management systems, inventory transactions, and cycle counts.

· Knowledge of freight carriers, domestic and international shipping documentation, hazardous-material requirements, and transportation practices.

· Strong interpersonal, written and verbal communication, organizational, analytical, and problem-solving skills; proficiency in Microsoft Office.

· Ability to calculate freight-related costs and work with U.S. and foreign currencies, weights, measurements, volumes, and distances.

PHYSICAL REQUIREMENTS

· Ability to stand, walk, reach, bend, and move throughout the workday and to lift, carry, push, and pull up to 50 pounds.

· Ability to occasionally perform packing, ship