Shuttle & Service Operations Supervisor

Job Description

The Opportunity

Embry-Riddle Aeronautical University is seeking a Shuttle & Service Operations Supervisor to oversee daily shuttle services, front desk operations, and related customer-facing service programs within Campus Safety & Security at the Prescott campus.

This position is responsible for coordinating daily operations, staffing, scheduling, and administrative functions to ensure reliable, professional service to the campus community. The supervisor provides direct oversight of service operations staff, manages performance and scheduling, addresses operational challenges, and supports staff development and onboarding.

The successful candidate will work collaboratively with Campus Safety & Security leadership and peer supervisors to maintain consistent service standards, resolve operational issues, and support campus transportation needs and events. This role also provides direct customer service support at the front desk and requires strong organizational, communication, leadership, and problem-solving skills.

The Shuttle & Service Operations Supervisor reports to the Associate Director of Campus Safety & Security and plays an important role in maintaining efficient, responsive, and professional campus service operations.

About us

For over 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries.

Today, our faculty, researchers and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow.

Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence—and help shape the future of aerospace.

• •Generous Time Off: Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year. You'll also receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.
• •Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• •Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution – with no vesting period.
• •Personal Leave: Relax with 15 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.

Compensation

The hourly range for this role is $20.00 to $22.00 . The final offer will be based on the candidate’s skills, qualifications, and experience, as well as applicable state regulations, internal equity, and business needs, and may fall outside of the stated range.

Qualifications

Required Qualifications

• •High school diploma or GED, with the ability to demonstrate proficiency in grammar, spelling, basic composition, and mathematics.
• •One to three years of related work experience, preferably in student support or a related service operations environment.
• •Administrative and supervisory experience, including staff scheduling and coordination.
• •Exceptional verbal and written communication skills.
• •Strong organizational, time management, problem-solving, and decision-making skills.
• •Experience using Microsoft Office applications, including Word, Excel, Outlook, and Teams.
• •Demonstrated adaptability, initiative, and the ability to exercise sound judgment and make independent decisions.
• •A valid Arizona driver's license and the ability to meet the University's approved-driver requirements, including acceptable driving history.
• •Ability to successfully pass the required criminal background check and drug screening.

Additional Requirements

• •Ability to supervise and coordinate daily shuttle and front desk operations, including staffing coverage and service delivery.
• •Ability to manage multiple priorities, address operational issues, and maintain professional customer service standards.
• •Ability to communicate effectively with students, employees, visitors, and other campus stakeholders.
• •Ability to perform the essential functions of the position, including extended periods of sitting, frequent reaching and twisting, and regular verbal communication and hearing requirements.

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R312363 . Please attach all relevant materials to your application when you apply online. Complete submissions include:

• •Cover letter
• •Resume
• •Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry-Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry-Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website .

Embry-Riddle does not accept unsolicited assistance from staffing or recruitment agencies. Agencies interested in partnering with the University should contact eraujobs@erau.edu and should not contact hiring managers or other University employees directly. To preserve the integrity and authenticity of our hiring process, candidates are expected to participate without AI-assisted coaching, real-time response generation, or recording during interviews or assessments. Embry-Riddle does not use AI to automatically screen, rank, or select candidates.