SIM Card Manager

Key Responsibilities

• •SIM Card Procurement – Manage sourcing and procurement of SIM cards based on operational requirements.
• •Documentation & KYC – Coordinate collection, verification, and maintenance of KYC documents required for SIM activation.
• •End-to-End SIM Management – Manage the complete SIM lifecycle, including activation, allocation, usage monitoring, and deactivation.
• •Spam & Usage Monitoring – Monitor numbers configured in the SIM card gateway and flag unusual, spam, or non-compliant usage.
• •Inventory Management & Reporting – Maintain an updated inventory of active, inactive, allocated, and deactivated SIM cards and prepare regular reports.
• •Agent Coordination – Follow up with agents to ensure timely submission of KYC and other required documents.
• •SIM Deactivation – Identify SIMs that are no longer required and coordinate their timely deactivation.
• •Demand Forecasting – Analyze current and projected operational requirements to forecast future SIM requirements.
• •Data Management – Maintain accurate records of SIM numbers, users, status, activation/deactivation dates, usage, and related documentation.
• •Compliance Management – Ensure SIM-related processes adhere to applicable telecom regulations and internal policies.
• •Process Optimization – Identify gaps and implement improvements to make SIM management more efficient and controlled.
• •Vendor Coordination – Coordinate with telecom operators/service providers for procurement, activation, replacement, troubleshooting, and other SIM-related issues.
• •Cost Management – Track SIM-related costs and identify opportunities to optimize procurement and recurring usage expenses.

Key Deliverables

The person will be responsible for maintaining:

• •Centralized SIM inventory
• •SIM-to-agent/user mapping
• •KYC documentation tracker
• •Activation/deactivation tracker
• •SIM gateway number mapping
• •Usage and spam monitoring report
• •Monthly SIM inventory and utilization report
• •Vendor and cost tracking
• •Pending KYC/deactivation follow-up

This role will be important for ensuring better operational control, timely SIM activation, accurate inventory management, regulatory compliance, and cost optimization .

Please let us know the next steps for initiating the hiring process and if any additional information is required from our end.