Site Manager

Description

Site Manager - Huntington Harbor Car Wash

We are seeking a dedicated and experienced Site Manager to oversee the daily operations of our Huntington Harbor Car Wash. This role offers an exciting opportunity to lead a dynamic team, ensure exceptional customer service, and maintain high standards of cleanliness and efficiency. If you are a motivated leader with a passion for operational excellence, we invite you to join our team.

Key Responsibilities:

- Supervise daily operations of the car wash site to ensure smooth and efficient service delivery

- Lead, train, and motivate staff to meet performance standards and provide excellent customer experiences

- Monitor and maintain the cleanliness, safety, and functionality of the facility

- Manage inventory, supplies, and equipment to ensure optimal operation

- Handle customer inquiries, complaints, and feedback professionally and promptly

- Ensure compliance with health, safety, and environmental regulations

- Implement and uphold company policies and procedures

- Analyze operational data to identify areas for improvement and implement corrective actions

Skills and Qualifications:

- Proven experience in retail, hospitality, or service industry management

- Strong leadership and team management skills

- Excellent communication and interpersonal abilities

- Ability to multitask and work efficiently in a fast-paced environment

- Knowledge of safety standards and regulatory compliance

- Basic proficiency in computer systems and point-of-sale software

- High school diploma or equivalent; additional management training or certifications preferred

Join our team and be part of a company that values growth, teamwork, and customer satisfaction. We offer a supportive work environment, opportunities for advancement, and competitive compensation.

Requirements

Site Manager Responsibilities

Problem Solving

• •Every day brings new challenges. Our Site Managers take ownership and find solutions quickly.
• •Troubleshoot mechanical issues, including air lines, water leaks, pumps, electrical systems, and equipment.
• •Resolve computer and technology issues involving servers, terminals, software, and hardware.
• •Handle customer concerns, service complaints, and damage claims professionally.
• •Address employee matters, including hiring, scheduling, coaching, policy compliance, discipline, and team development.

Leadership & People Management

• •Creating an engaged, high-performing team is the key to success.
• •Recruit, hire, train, develop, and retain top talent.
• •Ensure proper staffing levels and effective scheduling.
• •Provide ongoing coaching and performance feedback.
• •Hold employees accountable while recognizing outstanding performance.
• •Foster a positive, safe, and respectful workplace.
• •Ensure compliance with all company policies, safety standards, and labor laws.
• •Build a culture of teamwork, accountability, and continuous improvement.

Customer Service

• •Exceptional customer experiences drive our success.
• •Deliver outstanding customer service and maximize customer satisfaction.
• •Build customer loyalty through consistent service and quality.
• •Respond promptly and professionally to customer questions and concerns.
• •Utilize customer feedback to improve operations and service offerings.

Attention to Detail

• •Details matter—and they make the difference.
• •Maintain a clean, organized, and professional site appearance.
• •Ensure team members present a professional image at all times.
• •Verify all equipment is operating efficiently and safely.
• •Ensure every vehicle receives a final quality check before delivery.

Operations Management

• •Operate the location as if it were your own business.
• •Ensure the site consistently meets company standards, even when you're not on-site.
• •Keep all equipment, nozzles, card readers, computers, and systems fully operational.
• •Manage inventory and proactively order supplies to avoid shortages.
• •Maintain the parking lot, convenience store, cooler, restrooms, office, and work areas.
• •Schedule and oversee preventative maintenance.
• •Identify opportunities to increase sales while controlling expenses.
• •Oversee all daily site operations.
• •Serve as the primary contact for vendors, repair technicians, suppliers, employees, and customers.
• •Lead daily sales initiatives and promotional programs.
• •Prepare daily deposits, safe reconciliations, and required reports.
• •Ensure opening and closing procedures are completed accurately and on time.

Communication

• •Strong communication keeps everyone aligned and successful.
• •Communicate consistently with employees and leadership.
• •Submit a detailed End-of-Day report to your supervisor each day.
• •Review Assistant Manager daily reports and follow up as needed.
• •Ensure incidents are reported and resolved according to company procedures.
• •Respond immediately to HR matters, injuries, and safety incidents while following company protocols.
• •Report employee performance issues and achievements promptly.
• •Conduct regular leadership and safety meetings to communicate goals, expectations, and performance.
• •Learn from mistakes and continuously improve—we expect the same mistake is not repeated.