Site Reliability Engineer

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.

At FactSet, our values are the foundation of everything we do. They express how we act and operate , serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.

About the Role

We are looking for a skilled and motivated Site Reliability Engineer to join our team. In this role, you will be responsible for ensuring the reliability, scalability, and performance of our systems and services. You will work closely with development and operations teams to build and maintain robust infrastructure, automate processes, and drive engineering best practices.

Key Responsibilities

Monitor, maintain , and improve the reliability and availability of production systems

Respond to and resolve incidents, conducting thorough post-mortems to prevent recurrence

Define and track Service Level Objectives (SLOs) and Service Level Indicators (SLIs)

Collaborate with development teams to build reliability into services from the ground up

Design and implement automation to reduce toil and improve operational efficiency

Participate in an on-call rotation to support critical systems

Contribute to capacity planning and performance optimization efforts

Document systems, processes, and runbooks to support the wider team

Required Technical Skills

Kubernetes (Required)

Hands-on experience deploying, managing, and troubleshooting workloads in Kubernetes

Strong understanding of core Kubernetes concepts including Pods, Deployments, Services, ConfigMaps , and Ingress

Experience with Kubernetes cluster management and administration

Familiarity with Helm for application packaging and deployment

Understanding of Kubernetes networking, storage, and security best practices

Additional Technical Skills

Cloud Platforms: ( e.g. AWS, GCP, Azure)

CI/CD Tooling: ( e.g. GitHub Actions, ArgoCD , Harness )

Monitoring & Observability: ( e.g. Prometheus, Grafana, Coralogix , OpenTelemetry )

Infrastructure as Code: ( e.g. Terraform, Pulumi)

Config Manag e ment : ( e.g. Ansible, Puppet, Chef)

Programming/Scripting: ( e.g. Python, Go, Bash)

Soft Skills & General Requirements

Strong problem-solving and analytical skills with a methodical approach to troubleshooting

Excellent communication skills with the ability to collaborate across technical and non-technical teams

A proactive mindset with a focus on automation and continuous improvement

Ability to work effectively under pressure, particularly during incident response

Commitment to a blameless culture and continuous learning

Nice to Have

Experience contributing to open-source projects

Familiarity with SRE principles as defined by the Google SRE handbook

Previous experience in a DevOps or Platform Engineering role

Company Overview:

FactSet ( NYSE:FDS | NASDAQ:FDS ) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn .

At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.