SME - Fee Management Support

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Purpose:

To provide strategic Fee Management support with a strong focus on revenue generation and proactive stakeholder engagement. The role requires a business-focused professional who understands revenue drivers, actively contributes to achieving monthly revenue targets, takes initiative in identifying opportunities for revenue optimization, must demonstrate exceptional ability to work under sustained revenue pressure, proactively identify both current and potential obstacles to revenue achievement, and develop comprehensive action plans to address challenges before they impact targets.

Specific duties will include but are not limited to:

Invoicing

Accruals​

Commissions

Monthly/Weekly Reporting with strategic revenue insights

Proactive revenue monitoring and target achievement support

Proactive identification of obstacles and development of preventive action plans

Solution-focused problem resolution during revenue critical period

Strategic analysis and recommendations to drive monthly revenue performance

Ensuring full compliance with JLL finance policies, invoicing standards, and documentation requirements

Verifying completeness and accuracy of all supporting documents before processing financial transactions

Drafting and Sending of Letter of Engagement

Key Dimensions:

FINANCIAL DELEGATION

The position has no set financial delegation. The CMG JBS Director of Operations and/or Manager of Operations must approve all financial expenditures.

KEY INTERNAL RELATIONSHIP

• •Reports to the assigned Team Leader on d aily issues/queries, identified risks or concerns or if requiring assistance.
• •Proactively engages with stakeholders to drive revenue achievement and asking strategic questions to brokers to meet monthly revenue targets.
• •Interacts with the team to share knowledge and contribute to continual improvement of the team.
• •Interacts and builds a high level of rapport with Brokers, Team Leader and CMG Manager for Operations to achieve our vision and strategic goals.
• •Takes ownership of monthly revenue performance, identifying areas requiring focus and proposing actionable strategies to stakeholders.
• •Proactively identifies potential and actual obstacles to revenue achievement and collaborates with Business Leaders to develop and execute mitigation strategies.

KEY EXTERNAL RELATIONSHIP

Liaises with brokers/clients regarding documentation or file clarification.

Contacts external parties as directed by the broker.

• •Proactively engages with brokers to understand pipeline status and identifies opportunities to accelerate revenue recognition.
• •Challenges brokers constructively to identify potential roadblocks and ensures documentation completeness to prevent revenue delays.

Key Accountabilities:

PROVIDING SUPERIOR CLIENT SERVICE

Efficiently manages time to meet required timeframes and obligations relating to the provision of quality client service.

Appropriately and correctly uses all internal systems, processes and policies.

All work is completed to required standards ensuring exceptional accuracy and compliance with any relevant industry and client requirements.

At all times ensures a ‘client first’ attitude is displayed when undertaking the role, including the provision of high-quality service to internal and external client.

Answer inbound calls and all other client requests as required, assisting clients and responding to client requests where appropriate and in a timely manner.

Ongoing monitoring and management of all internal systems through the entire workflow lifecycle.

REVENUE FOCUS AND BUSINESS ACUMEN

• •Demonstrates deep understanding of the real estate business and revenue drivers.
• •Proactively monitors revenue performance against monthly targets and identifies gaps or risks early.
• •Engages stakeholders with strategic insights, recommendations, and challenging questions to drive revenue achievement.
• •Takes initiative to propose focus areas and tactics to reach monthly revenue targets.
• •Maintains accuracy and attention to detail in all revenue-related processes, ensuring data integrity supports sound business decisions.
• •Acts as a strategic partner to brokers and management, not just a transactional processor.
• •Demonstrates exceptional ability to work under sustained revenue pressure while maintaining accuracy and strategic thinking. Proactively identifies current and potential obstacles to revenue achievement, including documentation gaps, process bottlenecks, stakeholder delays, and system issues, then develops comprehensive action plans with clear mitigation strategies and timelines.
• •Acts as a solutions-focused partner who anticipates problems before they materialize and drives timely resolution of issues impacting monthly targets.
• •Maintains composure and performance excellence when facing revenue challenges, developing detailed action plans with defined ownership and accountability to address revenue gaps immediately.

DEVELOPMENT AND INNOVATION

Monitor own performance against set KPIs and adjust work processes as required in order to meet KPIs.

• •Continuously seeks opportunities to improve processes and drive efficiency in revenue recognition and reporting.
• •Demonstrates enthusiasm, motivation, and a proactive approach to problem-solving.
• •Takes initiative to identify process improvements that prevent recurring obstacles and enhance revenue achievement capabilities.

OTHER

• •Other duties within safety and competency parameters, as directed by your assigned Manager, from time to time.
• •Conduct all activities in accordance with the Company’s Quality management system.

Key Performance Indicators

KNOWLEDGE

Demonstrated knowledge of office work processes and experience in following these.

Knowledge of professional standards and expectations in an office environment.

Practical knowledge of customer service standards and experience in a service-driven environment.

Knowledge of and prior experience in meeting client SLAs and individual and team KPIs.

Knowledge of and prior experience with Billing, Invoicing, Accruals, Accounts Payable, and Accounts Receivable.

• •Strong understanding of real estate business models, revenue cycles, and market drivers.
• •Ability to interpret financial data and translate it into actionable business insights.
• •Deep understanding of common obstacles and bottlenecks in revenue processes, with demonstrated experience in developing preventive measures and mitigation strategies.

SKILLS

Demonstrated time management skills, with proven ability to deliver results within deadline.

Demonstrated customer service skills, with the ability to communicate effectively with a diverse range of internal and external clients.

High computer literacy skills

• •Detail Oriented/Diligence
• •Exceptional attention to detail and diligence, ensuring 100% accuracy in revenue-related processes.
• •Strong analytical and strategic thinking skills.
• •Excellent interpersonal skills with the ability to ask challenging questions professionally and constructively.
• •Proactive communication style with confidence to engage senior stakeholders.
• •Strong problem-solving capabilities with demonstrated ability to generate creative, practical solutions during revenue-critical periods and high-pressure situations.
• •Advanced risk identification skills with ability to spot potential issu