Snr Representative People Solution Centre_PT + EN C2

Job Title:

Snr Representative People Solution Centre_PT + EN C2

Job Description

The role provides HR administrative and employee support throughout the employee lifecycle, ensuring accurate documentation, data management and timely resolution of HR-related queries. Responsibilities include processing employee documentation, maintaining HR systems, preparing reports and supporting employees across multiple communication channels. The ideal candidate is highly organized, customer-focused and comfortable working in a fast-paced environment, with strong attention to detail, confidentiality and proficiency in Excel. Key Responsibilities:

• •Prepare new hire related documentation and process employee lifecycle events.
• •Manage the administration of documents
• •Prepare weekly and monthly HR reports
• •Input employee data in the company’s information systems
• •Professionally manage multiple communication channels to engage with and resolve staff queries including questions on internal HR policies.
• •Focus on first time resolution by providing a high level of customer service and support
• •Know how to quickly search and find data / knowledge from the various information systems in pursuit of query resolution.
• •Maintain excellent standards of integrity, professionalism and confidentiality at all times
• •Facilitate timely and effective resolution of the query in collaboration with other Subject Matter Experts as necessary and stay connected until resolution has been confirmed.

Skills & Qualifications:

• •Experience in a human resources administration, administrative or client support role
• •Fluent level of the Portuguese and English Language (C2 minimum requirement)
• •Proficient in the use of MS Office with special focus on Excel
• •Excellent customer service skills
• •Ability to manage multiple tasks and adapt to change in fast-paced dynamic environment
• •Consistent on meeting SLAs and targets

What we offer:

• •Competitive salary
• •Initial and ongoing trainings to support your development
• •Opportunities for personal and professional growth
• •Rewards and recognition programs
• •Corporate Discounts
• •Great working environment

[INTERNAL ONLY]

Requirements :

• •6 months in company with proven previous experience in targeted role OR 9 month in company
• •KPI Performance above Teams Average in the last 6 months
• •No absenteeism in the last 6 months
• •No disciplinary actions for the last 6 months
• •Languages PT C2 + EN C2

Location:

PRT Work From Home - Direct

Language Requirements:

Time Type:

Full time