DBS
SNROFFCR, Quality Management, Credit Card Customer Centre, T&O
Taipei
Get past the screening software and onto a recruiter's desk
hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.
- Keywords matched to this posting
- Fit score before you apply
- Cover letter included
Matched against 2.6M live jobs from 190,000+ employers in 200+ countries.
Tailor my resume for this job →Apply from your AI assistant
Connect hirly to Claude and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending. ChatGPT: manual setup today.
Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.
hirly's read of this role
- Seniority
- Mid level
- Country
- TW
- Work mode
- On-site / unstated
- First seen by hirly
- 3 Oct 2026
Derived automatically from the posting. Upload your resume above to see how the role scores against it.
the posting
Business Function
Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.
Responsibilities
- Provide specialized operational support and expertise to the Customer Centre team, ensuring efficient and effective service delivery
- Collaborate with cross-functional teams to identify and implement process improvements, enhance customer experience, and drive operational excellence
- Develop and maintain strong relationships with internal stakeholders, fostering a culture of collaboration and continuous improvement
- Contribute to the training and development of team members, sharing knowledge and best practices
- Ensure compliance with relevant policies, procedures, and regulatory requirements
- Strictly follow the approved operational procedure/workflow and comply with the required guidelines and measures of Control and Compliance; to complete & meet all customers’ request within risk, compliance and quality standards.
Requirements
- Minimum 3 years of relevant experience in a customer-centric operations or technology role
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
- Demonstrated ability to identify and implement process improvements, driving operational efficiency
- Adaptable and flexible, with the ability to thrive in a dynamic, fast-paced environment
- Commitment to continuous learning and professional development
- Internal control license
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Location:
Taipei Hub -11F
Job:
Customer Service
Schedule:
Regular
Employee Status:
Full time
Listed on hirly, a job board. hirly is not the employer: DBS is hiring for this role.
Similar jobs
Browse similar roles
Want this one?
Upload your resume and hirly rewrites it for this job and writes the cover letter — in about thirty seconds, before you sign up.
Tailor my resume for this job