DBS
SNROFFCR, Specialist, Contact Centre, Consumer Banking, COO
Kwun Tong
hirly Pro
Get in front of the people hiring at DBS
- Reach the hiring manager at DBS on LinkedIn, from your own account
- hirly applies to this job for you, with unlimited applications
- A resume and cover letter written for this job, unlimited
- The hiring manager and recruiter at DBS, with contact details
$49 a month · ₹1,999 for 30 days in India · cancel any time
Get past the screening software and onto a recruiter's desk
hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.
- Keywords matched to this posting
- Fit score before you apply
- Cover letter included
Matched against 3M live jobs from 220,000+ employers in 200+ countries.
Tailor my resume for this job →Apply from your AI assistant
Connect hirly to Claude or ChatGPT and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending.
Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.
hirly's read of this role
- Seniority
- Executive
- Country
- HK
- Work mode
- On-site / unstated
- First seen by hirly
- 3 Oct 2026
Derived automatically from the posting. Upload your resume above to see how the role scores against it.
the posting
Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
- Provide exceptional customer service and support to clients through effective communication and problem-solving skills
- Handle a diverse range of customer inquiries, requests, and complaints in a professional and efficient manner
- Collaborate with cross-functional teams to ensure seamless service delivery and customer satisfaction
- Continuously enhance product and service knowledge to provide accurate and up-to-date information to customers
- Identify and escalate complex issues to the appropriate teams for resolution
- Maintain accurate records and documentation of customer interactions
- Contribute to the development and implementation of process improvements and best practices within the contact center
Requirements
- Minimum 3 years of experience in a customer service or contact center role
- Strong communication and interpersonal skills with the ability to interact with customers from diverse backgrounds
- Excellent problem-solving and decision-making abilities
- Proficient in using various customer service tools and technologies
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
- Commitment to providing exceptional customer service and a positive attitude
- Ability to work collaboratively with cross-functional teams
- The hiring process for this role is subject to the Mandatory Reference Checking Scheme.
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
Location:
Two Harbour Square
Job:
Customer Service
Schedule:
Regular
Employee Status:
Full time
Listed on hirly, a job board. hirly is not the employer: DBS is hiring for this role.
Similar jobs
Browse similar roles
Want this one?
Upload your resume and hirly rewrites it for this job and writes the cover letter — in about thirty seconds, before you sign up.
Tailor my resume for this job