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Jobgether

SOC Service Delivery Manager

US

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hirly's read of this role

Seniority
Lead / management
Country
US
Work mode
Remote-friendly
First seen by hirly
8 Nov 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a SOC Service Delivery Manager based in the United States.

  • As SOC Service Delivery Manager, you will lead the customer experience and operational performance for a portfolio of Managed Security Services accounts.
  • You will serve as a trusted advisor to customer stakeholders, connecting cybersecurity operations with business priorities, security objectives, and desired outcomes.
  • Working closely with Security Operations teams and cross-functional partners, you will ensure service commitments are met and customers realize measurable value from their security investments.
  • You will oversee service governance, customer health, adoption, incident communications, escalations, and continuous improvement initiatives.
  • During critical security incidents, you will coordinate technical teams and stakeholders, translating complex findings and operational risks into clear, actionable business communications.
  • You will also guide onboarding, strengthen service delivery processes, and identify opportunities to improve customer satisfaction, retention, and long-term partnerships.
  • This is a fully remote opportunity for a customer-focused technology professional who combines cybersecurity knowledge, operational discipline, and strong executive relationship skills.
Original posting on Jobgether's site ↗

Listed on hirly, a job board. hirly is not the employer: Jobgether is hiring for this role.

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